Messages

1

MiVoice Office 250/Mitel 5000 / Re: Night Mode Ring

« on: March 21, 2014, 11:08:54 AM »

Alright I have setup 3 CRA now. 1 each for Day and Night with no Day/Night Greeting with timeout to respective hunt groups and both recall to a 3rd CRA that has Day/Night Greetings.
I noticed that the system says now directing you call to extension 2000 (which is reception hunt group) before ringing.  Can I turn this off and our secretary said that the caller id did not show up.  I have propagate original caller ID on transfer set to yes.

2

MiVoice Office 250/Mitel 5000 / Re: Night Mode Ring

« on: March 21, 2014, 10:35:25 AM »

Alright I thought I would give programming STAR a shot.
I have a Day CRA with Day/Night greeting setup.
I created a Night CRA with No Day/Night greeting with timeout going to a hunt group of all. I set the recall destination to the Day CRA.
I then setup the default application for STAR to the night CRA and called to test.  Nothing changed, still ringing at reception.  I had seen online that you would have to modify the Call routing Tables under Trunk Related Information to your STAR. My Routing Tables were all blank so i created one with ring in destination pointing to STAR.  Though when I call in it still only rings out at the reception area instead of anywhere.  Under STAR all 20 of the slots applications are set to none.
What am I missing.

3

MiVoice Office 250/Mitel 5000 / Re: Night Mode Ring

« on: March 19, 2014, 03:16:06 PM »

I think I understand what you are saying now with the Call Routing Announcements and programming.

4

MiVoice Office 250/Mitel 5000 / Re: Night Mode Ring

« on: March 19, 2014, 02:19:12 PM »

Alright I traced my problem on it not ringing.  I was using an existing Phone Extension List and upon examining it had the auto attendant in the list.  I created a new extension list and it is working correctly now for manually kicking the system to night.

I went under 1 for STAR well because I did not know any better and changed the Day/Night Mode from Both to Day.  Everything else was like that and default application is none.  I will change it to 20.  Will I need to change the default application to something (like STAR) or will the way it was setup work.

5

MiVoice Office 250/Mitel 5000 / Night Mode Ring

« on: March 19, 2014, 12:09:00 PM »

Alright to start off I don't know a ton about phone programming.  We have a Mitel 5000 that was setup by another company I am Network Admin.  I have learned enough to make me dangerous.  Anyways my company wants to setup night mode.  What they want is during nite and weekends when system goes into night mode they want the system to ring everywhere not just at the receptionists table due to the fact that we have people that work crazy hours and on weekends.  I have setup a second hunt group that includes all the phones and set it accordingly for nite mode.  When I manually kick the system to nite mode to test and call the office it rings everywhere but only once and goes straight into autoattendant.  I have searched all over for ring delay/forward rule for nite but have not found anything that specifies nite mode rings.  I have not found any settings different for day/nite modes in any class of service or system settings.  Though I may have missed something.
Also I have attached a image of the programming for star for day setting.  Would this be correct or do I need to do something else.  I have dug through manuals for this system and can not seem to find anything on day/nite programming other than you can hit 9860 from a admin phone to change the state of the system.

6

MiVoice Office 250/Mitel 5000 / Re: Incoming Call Line Notification

« on: February 11, 2014, 04:24:21 PM »

They are mapped right.  If call comes in not in hunt group it is just solid red on the line ringing not all lines.  Might have worded it bad in original post.

7

MiVoice Office 250/Mitel 5000 / Re: Incoming Call Line Notification

« on: February 05, 2014, 03:35:21 PM »

My solution came down to just forwarding to a user and telling them tough luck, answer the phone.  We are an engineering firm not a call or service center,  so call flow is not high at all.  Like I said only happens hand full of times a year if that.  I usually take over the phones myself but was in and out too much today to handle them.

8

MiVoice Office 250/Mitel 5000 / Re: Incoming Call Line Notification

« on: February 05, 2014, 02:50:05 PM »

I was afraid of that and let people know it would prolly not happen.   First time the issue had came up was today.  Might only happen again a few times a year so they will just have to deal with it.  At least they can answer.  Guess at the line even.  Problem lies when both receptionists are gone and no one wants sole responsibility of the phones.  Thanks anyways for the help.  At least i know I can stop digging for an answer now.

9

MiVoice Office 250/Mitel 5000 / Re: Incoming Call Line Notification

« on: February 05, 2014, 02:35:43 PM »

Yeah the second.  Was wanting all phones to display blinking green for incoming call.  But only the two receptionist phone to ring.  I have spent a good amount of time messing with it today with no answers other than making all phones ring.  Thought it was a long shot but was hoping someone had made it work.

10

MiVoice Office 250/Mitel 5000 / Incoming Call Line Notification

« on: February 05, 2014, 01:25:47 PM »

I am a new user so I may be just missing it.  Been able to figure out just about everything else by either reading the manuals or quick internet search.
Our phones have 4 call buttons and we only have 4 lines so each have been programmed per each trunk. We have a hunt group setup for our two receptionists but also have answer access turned on to everyone.  The problem lies that if our receptionists are not here or away from desk anyone else can answer the phone but if there is someone already on a line the call buttons are all solid red instead of 1 line being blinking green.  Is there a way to make incoming calls blink for everyone without it ringing everywhere.