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MiVoice Office 250/Mitel 5000 / Outbound Caller ID based on NPA prefix
« on: February 01, 2014, 05:42:47 PM »
We have a Mitel 5000, and have a SIP trunk with DID's in different markets. Our main office is in Houston, and remote phones are located in our other offices.
We have a call center and would like to have the corresponding calling party number show up when we call into that area. For example, our call center sits in Houston. When a tech dials a Houston number, our Houston line shows up. If he or she dials a Dallas number, we would like the Dallas DID to show up on the recipient caller ID.
What we have tried is to create a second sip trunk. This isn't allowed because the FQDN is the same as the existing trunk. I've got routing groups setup, but without the ability to add a second trunk with the same FQDN has thwarted my efforts.
Is there another way to send out a certain caller ID string when calling a certain area code?
We have a call center and would like to have the corresponding calling party number show up when we call into that area. For example, our call center sits in Houston. When a tech dials a Houston number, our Houston line shows up. If he or she dials a Dallas number, we would like the Dallas DID to show up on the recipient caller ID.
What we have tried is to create a second sip trunk. This isn't allowed because the FQDN is the same as the existing trunk. I've got routing groups setup, but without the ability to add a second trunk with the same FQDN has thwarted my efforts.
Is there another way to send out a certain caller ID string when calling a certain area code?