Messages

1

MiVoice Office 250/Mitel 5000 / Re: Delay answer on PRI

« on: February 21, 2023, 01:18:06 PM »

Thanks

I'll upgrade their software.

It is an All Ring hunt group.

Did reboot the Adtran, worked with a good carrier tech I've worked with in the past.

2

MiVoice Office 250/Mitel 5000 / Re: Delay answer on PRI

« on: February 20, 2023, 10:14:48 PM »

They have 6.3.7.78

These calls do hit a hunt group. Most of the users are "Hot Desk Profiles"

I think it has something to do with the hunt group members being Hot Desk Profiles. After questioning the users, they say when the call key stops flashing the outside caller can hear them. Even though they answer the call, it doesn't connect until the Call Key goes steady.

3

MiVoice Office 250/Mitel 5000 / Delay answer on PRI

« on: February 17, 2023, 01:17:41 PM »

I have a customer that has a PRI that's been working fine for years, that now is complaining that there is a delay when a call is answered. The call is answered but caller misses "Thank you for calling XYZ company".  There is 2-3 second delay. Checked for changes with the carrier none reported. They have an IP PRI that goes through an Adtran and is handed off as a TDM PRI.

Tried changing the "Setup Request Acknowledge" timer from 4 to 2 and 1 second no change.

If a call is picked up during the first ring they don't seem to get a delay

4

MiVoice Office 250/Mitel 5000 / Re: Phone Manager Border Gateway

« on: March 05, 2019, 08:57:36 PM »

Have a couple of systems loaded up on a bench now. I was able to load the Phone Manager, configure a 6940 and test it with (2) NIC's. Then load a Virtualbox with Mitel Standard Linux/MBG after that and configured the NIC's WAN to LAN (shared the LAN with Phone Manager). The Virtualbox will come up and assign another address on its own.  I can get to admin side of each system then. Setup another box and system with (3) NIC's same way WAN to LAN for the MBG and the third NIC for the Phone Manager. Can access both admin portals on 2 or 3 NIC system. It seems that the Virtual MBG will work around the Phone Manager to configure its self.
 
I'm trying to come up with a simple clean way to bring in (1) box for a small site to have a Border Gateway and Phone Manager

Problem I have now is getting the softphones working. I'm getting " Hostname (IP address) not verified: certificate: (the certificate) error. Not sure how to fix this issue yet.

5

MiVoice Office 250/Mitel 5000 / Phone Manager Border Gateway

« on: March 01, 2019, 11:20:20 AM »

Have a small site with Phone Manager on a Dell I7 PC. Would like to add Border Gateway on the same machine using VMware. Problem I'm running into is they both use port 80 for admin. I can't find any doc's that lead me to where in the IIS shell I can change the port on the Phone Manager or the Border Gateway

Thanks

6

MiVoice Office 250/Mitel 5000 / Re: Category A & D Phone licenses interchangeable?

« on: October 20, 2017, 01:21:42 PM »

The CAT A license (part # 840.0226) is used for 8662 IP phones. CAT C (part # 840.0415) is for 8660 IP phones. According to Sales Engineering they are not interchangeable with CAT D licenses. Maybe through an AXXESS upgrade they could be converted.

Future reference   

7

MiVoice Office 250/Mitel 5000 / Re: Slow ring on Bria

« on: September 30, 2016, 04:34:33 PM »

The problem I have with Bria softphones is they seem to be easily hacked.

8

MiVoice Office 250/Mitel 5000 / Re: Slow ring on Bria

« on: September 30, 2016, 04:30:54 PM »

Does it happen when you use it in house, on the same network as the system.

9

MiVoice Office 250/Mitel 5000 / CSM Intelligent Router error number 29505

« on: February 06, 2016, 11:10:15 AM »

Trying to setup a CSM Intelligent Router to do a simple transfer based on caller ID received. Built a "Rule" with "Call Routing" as the Type in the General tab. In the Action tab "Action" is set to "Call Routing" and I have an extension as the Destination. In the Condition tab, its set for [Caller ID / Dialed Digits @Call]="XXXXXXXXXX", Type of comparison "Text".

I see the rule fire (3) times for each call I place with an Error Number of "29505"

Can't find Error Number definitions anywhere. In the Event List "Description" the error is listed as "Operation is inappropriate for the type o" 

I have set these up before and gotten hung up on Number vs Text. I guess I've forgotten more than I know now.

Thanks
Darrel

10

MiVoice Office 250/Mitel 5000 / Re: Station Monitor - No Audio

« on: January 27, 2016, 12:26:43 PM »

It would be great if there was away to setup a PS1 on a site in a test/demo mode to prove to a customer they need it.

If during your test you were the only one using monitoring with no conference calls, you may have bad hardware as TE suggested. Time will tell on the reboot.

11

MiVoice Office 250/Mitel 5000 / Re: Station Monitor - No Audio

« on: January 25, 2016, 11:11:58 PM »

Intermittent audio would rule out network groups. Conference resources seems like a place to start. I scanned log files on my system. I didn't see anything that stood out for conference. I would think it would show up somewhere that all the conference resources are in use.
 If you stay on in the silence does audio ever come on ? I would try the same testing when call volume is low.

 Clear all the supervisor's out and reboot. Add them back in and try again.

12

MiVoice Office 250/Mitel 5000 / Re: "Typical" CPU and RAM usage, how high is too high?

« on: January 24, 2016, 06:20:00 PM »

I was told by a Mitel engineer that the PEC was only used for IP resources and that a PS1 would offload voice mail which would free up the CPU and memory. The site I have has (2) PRI's and (12) POTS lines, no SIP trunks yet.

Have another site with (130+) IP phones and (2) PRI's. Their CPU usage stays around 20-30%.

13

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 PRI sending sub caller ID to carrier

« on: January 24, 2016, 06:00:34 PM »

Good Tip. It ended up to be a bad IAD on the carrier side.

14

MiVoice Office 250/Mitel 5000 / Re: "Typical" CPU and RAM usage, how high is too high?

« on: January 21, 2016, 02:55:06 PM »

I have a site similar issue on a large site. 120 + digital phones, 6 IP. They have Oaisys, CSM running as well when they get over 2200-2500 calls a day they have system slow downs. I have had to reboot it when it starts to stay above 30-35%. It will peak every hour at 100% in a cleanup process. I had major problems with the system when it stayed above 50-60% CPU usage. Voice mail to email can cause a lag. Check system processes in your log files if you see a file size that seems unusually large that will be the one to review.
I'm trying to get this customer onto a PS1

15

MiVoice Office 250/Mitel 5000 / Mitel 5000 PRI sending sub caller ID to carrier

« on: January 21, 2016, 02:33:41 PM »

Suddenly unable to make or receive calls on PRI.  Replaced PRI card, system cabinet, flash card, upgraded software. Carrier says we are sending a "sub caller ID A8313238". Never heard of that, don't see anything in the logs that show that type of info. Started yesterday AM. Carrier claims they have not changed anything. ?