Messages

1

Mitel MiVoice Business/MCD/3300 / guide:How to capture CCS trace to file

« on: April 17, 2024, 08:12:05 AM »

Needed to do this due to a ccs trace to the window causing the browser to crash. Can't leave it open all day.
Mitel advised to do the following instead and so far seems to work a treat.
Thought I'd post it here to be helpful to the community.

https://phonesystemhelp.info/how-to-capture-ccs-trace-to-file/

2

Mitel Software Applications / MICC Elasticsearch RAM allocation

« on: February 15, 2023, 04:45:41 AM »

Just been told this by tech support
Putting it out there incase it can help anyone else

This was to resolve performance issues of emails in ignite

To check how much memory Elasticsearch has been allocated (and increase)
navigate to
C:\ProgramData\chocolatey\lib\elasticsearch\tools\elasticsearch-2.4.1\bin
run command
service.bat manager
In the window that opens navigate to Java tab

See my blog with pictures for more info
https://phonesystemhelp.info/how-to-check-how-much-memory-elasticsearch-is-allocated/

3

Mitel Software Applications / Re: Microphone and audio not working in MiCollab software on PC

« on: July 23, 2021, 03:30:45 PM »

Device management
MiCollab Client user can now choose what speaker, microphone, and camera devices to use for a MiCollab call from Hardware Settings menu on the footer of the MiCollab for PC Client.
Note: After a MiCollab call, the audio devices will be reset to default devices as selected in your PC's system settings, and the video device will be reset to the default chosen outside of a call.


In Windows 10:
Open Windows Settings,
Select "System"
Select "Sound"
Select "Sound Control panel" (located under Related Settings on the right hand side)
On the Playback and Recordings tabs you have the Audio devices listed and if you here se a green "ball" with a Deskphone hand set icon   then it is this device that will be picked up by the MiCollab client as the default Audio device, if there is no   and just an   icon then that device is selected as both Communication and Default audio device  .

To select the correct device to be used by the MiCollab client as default you right click on the selected device and Select "Set as Default Communication device".
If the menu shown when right clicking the Device do not show any "Set as Default Communication device" then this device is already set as default for this type.

4

Mitel Software Applications / Re: Virtual Server Applications

« on: June 24, 2021, 02:39:00 AM »

For VMware there are ova files
For hyper v there are iso files of the software

No. There are not different versions for hyper v

Has it been escalated by your maintainer to mitel?
What do mitel say the reason for crashes?

What does Microsoft say?

5

Mitel MiVoice Business/MCD/3300 / Re: Sip trunk license problem

« on: June 23, 2021, 10:50:37 AM »

Just wanted to add that i have heard that, fax will use another SIP licnese, from Mitel before

6

Mitel Software Applications / Re: OAISYS ISSUE: 2035 - PVD Import Failed

« on: June 23, 2021, 08:33:31 AM »

Not sure thi sis allowed but here is a link to the software

Admin - please take this down if not allowed
thanks

https://phonesystemhelp.info/mivoice-call-recorder-pvd-player/

7

Mitel Software Applications / Re: OAISYS ISSUE: 2035 - PVD Import Failed

« on: June 22, 2021, 12:45:05 PM »

only time i have seen this error is when a user was listening to the recording or had it selected in the client software

8

Mitel MiVoice Business/MCD/3300 / {Solved} extension stuck as busy unable to delete

« on: June 17, 2021, 12:30:53 PM »

RESOLVED
tried to delete an extension but it failed with error "line key in use"
run commands " busy ext xxxx" then busy reset
State ext then shows extension as "man busy" and you can then delete the extension

more info her https://phonesystemhelp.info/mivb-busy-reset-locked-extension/

9

Mitel MiVoice Business/MCD/3300 / Re: Redirect to another extension when internally pressing the 0 key / Redireccionar

« on: June 17, 2021, 11:30:06 AM »

Not sure i follow completely

screen shot u posted shows 0 is already in use as a key on the console
if you want 0 to go somwhere else then you will need to remove it from 5550 console

or have i missunderstood?

10

Mitel Software Applications / Re: MiCollab ACD Hotdesk softphone

« on: May 31, 2021, 06:08:53 AM »

best method is to disable PIN sync on the Nupoint
- there is a console command for that
this will mean that any acd agents with nupoint mailbox can set that up without breaking the mivb side when teh password is changed

setup acd micollab softphone user with a pin
dont change it , if you change it you need to redeploy in teh deployment blade

The doc Bill refers to is on KMS ref SO4815, let me know dont have access to it

11

Mitel Software Applications / Re: MiCollab ACD Hotdesk softphone

« on: May 28, 2021, 03:42:34 AM »

I'm not sure what you mean by TUI. The email I'm referring to is automatically generated by adding [or maybe it's not the adding, it's the provisioning] a user in MiCollab and looks a bit like this:

The TUI passcode is the one under the password in the Micollab user. The page where you see name and email etc
TUI might be an out of date name.

I believe it sets the HD pin and Nupoint mailbox passcode and now the SIP softphone password

12

Mitel Software Applications / Re: MiCollab ACD Hotdesk softphone

« on: May 24, 2021, 01:52:50 PM »

I believe the TUI passcode is now the SIP password on the latest and greatest. You no longer type it in a seperate SIP password field like you used to.
But I dont think that you could logon a SIP user onto a deskphone
Maybe if the phone was in SIP mode instead of Minet mode?
Let me know if it works

13

Mitel Software Applications / Re: MiCollab ACD Hotdesk softphone

« on: May 24, 2021, 08:20:10 AM »

UC endpoint on new software or old legacy with 5020?

there is an offical mitel doc on how to do this

not sure its exactly what you after but it may help

https://phonesystemhelp.info/micollab-acd-sip-softphone-setup/

14

Mitel Software Applications / Re: MiCollab AWV silent - install

« on: May 18, 2021, 03:50:09 PM »

Not sure if this will help

https://phonesystemhelp.info/how-to-download-mcaclient-admin-exe-from-micollab-server/

good luck

15

SIP On Mitel / Re: Call from MITEL 3300 SIP to 2nd PBX, Call drops after 44seconds

« on: May 16, 2021, 09:14:26 AM »

If you increase the timer from 90 to 180 does the call then drop after 90 seconds?