Messages

1

Mitel MiVoice Business/MCD/3300 / Re: 'New' mobile twinning

« on: January 16, 2014, 02:12:37 AM »

I got tired of having two voicemail boxes, one for my Mitel Dynamic Extn and one for my Mobile. I wanted everything to go to my Mitel Voicemail so, after much mucking about I setup a spare DID on our number range as a virtual extn and pointed it to my Mitel Voicemail box. I then got my Mobile carrier to completely delete and remove all voicemail on my mobile so I didn't have a Mobile Voicemail Box. I then had them setup the CFW BNA Destination as the new spare DID I setup. Thus, everything goes to my Mitel Voicemail now and I only have the one voicemail box. The only limitation here is that callers that call my mobile direct are also routed there, but I didn't mind that as it is a company mobile and I had to have a company greeting etc. I also find it easy using MiCollab Mobile Client (iPhone App) for voicemail notification and review.

The reason I had to set this up is to avoid callers being dumped into my Mobile Voicemail when they called my Mitel Dynamic Extn and my mobile was out of range/off or if i was on it (Busy). The mobile carriers don't seem to want to provide Busy tone, even when i requested it and had my Mobile Voicemail removed. They always answer it.

I also hated the idea of using DTMF for answer confirmation and wasn't going to go down that route. That is the only other alternative as otherwise the Mitel thinks you have answered the call on your mobile when in fact your carrier has answered on your behalf for vmail or some other default notification if you don't have voicemail setup.

Hope this helps.

BTW: might want to be careful on the # of SIP Channels or ISDN Channels you have as if many people within the solution are using it the required Channels will obviously increase.

2

Mitel MiVoice Business/MCD/3300 / Re: Mitel Wireless Attachment - No Ring Sound

« on: January 16, 2014, 02:03:14 AM »

Would recommend going through the Phone menu to remove the wireless handset/headset from pairing and then go through and re-pair the device.
Further to that i would disconnect the battery from the wireless handset/headset and leave it out for a few minutes before reconnecting. Then i would let it charge overnight and try again the next day.

That should fix it, if not, then i suspect the fault lies with the unit or the module and you can use another handset/headset to isolate further to module or not.

Hope that helps.

BTW: the repairing can be a little tricky but generally you but the module/phone into pairing mode (done via menu or press and hold on button behind wireless indicator, then press and hold the hangup key on either handset/headset until flashing LED, then select it from the phone menu to pair.

3

Mitel Software Applications / Re: UCA won't connect with Windows 8.1

« on: January 02, 2014, 06:44:38 PM »

Apologies if this is late to the matter at hand.

I have tested and confirmed that UCA (all functionality) works on Win 8.1. I have two HP Envy X2 machines running the very latest Windows 8.1 update and all functions of UCA Desktop Client work well. I had to muck around a bit with the camera for UCA SIP Softphone Video and Video within the MCA Client but that was due to an issue with HP Video streaming software and Mitel I believe. Manged to resolve it by installing the full version of YouCam Software.

The touch screen control also works pretty good for UCA/MCA.

4

Mitel Software Applications / Re: Mitel 3300 / UC Express / Click-to-call

« on: January 02, 2014, 06:31:12 PM »

Not sure on UC Express. I know that with UC Advanced and Internet Explorer you can utilise Smart Tags to highlight and click to dial numbers shown on web pages. Just tried a bit of mucking around with Chrome but suspect you will need to create a bit of middleware via the Software Developer Kit (SDK) provided free within UC Advanced Desktop Client to get it working.

5

Mitel Software Applications / Re: MiVoice Video Questions

« on: January 02, 2014, 06:26:20 PM »

I quite like that they have renamed UC360 as it makes it easier to now differentiate the two products, MiVoice Conference Unit (audio and in room presentation only) and MiVoice Video Unit (audio, video and in room / external presentation)..

To answer your question I have successfully tested Video on the MiVoice Video Unit as per below;
- Video between multiple MiVoice Video Units
- Video between multiple UCA SIP Softphones (note that UCA SIP Softphone users get an extra video preview of their own video showing on UCA interface during broadcast)
- Video to a 3rd party SIP Video Softphone (Counterpath Bria on iPhone/iPad)
- Video via Mitel Collaboration Advanced (MCA), now known as Audio, Video and Web Conferencing component of MiCollab) (note that you can only see 1 other party broadcasting video when you are a participant within the MCA Session).
- Haven't yet tested Video with VidyoWay via URL dialling from the MiVoice Video Unit, but will get to that shortly. I think we just have to review and modify our firewall here to allow it.
- We use an Axis IP Camera but I have ordered the latest Panasonic IP Camera's suited to the larger rooms and can't wait to see the quality of them.

Hope that helps.

6

Mitel Jobs and Mitel Careers / Mitel UC Specialist and Mitel Technical Account Manager required

« on: January 02, 2014, 05:58:42 PM »

Tie Networks is a fast growing provider of Mitel Unified Communications and Collaboration (UCC) solutions for organisations of various sizes throughout Australia. We specialize in virtualized solutions delivered via on premise cloud, private hosted cloud and hybrid cloud, depending on what best suits our customers.

We are currently looking to expand our team based in Adelaide South Australia (one of the worlds most livable cities!)... see below links for further details on the positions required;

UC Specialist
http://www.seek.com.au/job/25729192

Technical Account Manager
http://www.seek.com.au/job/25728854

This is a great opportunity to join a growing, exciting and cutting edge organisation.

Regards,

Chad Hardaker
chardaker@tienetworks.com.au