Messages

1

Mitel Software Applications / Re: Attendant Console Reports using Business Reporter

« on: January 03, 2023, 06:54:47 AM »

Hi, did you get this working?  I've got a similar issue, and I can see calls to 0 and console DN in the SMDR logs!

2

Mitel MiVoice Business/MCD/3300 / Re: Name for a extension

« on: September 14, 2022, 03:16:18 AM »

Try adding an entry for 6000 with the associated name in the telephone directory form.

3

Mitel MiVoice Business/MCD/3300 / Re: Mitel 5634 yay

« on: April 04, 2022, 04:38:25 PM »

Yes you can set specific channels to use in both 2.4 and 5GHz (set to all by default).

4

Mitel MiVoice Business/MCD/3300 / Re: 2x Mivoice Business Console

« on: April 04, 2022, 04:34:34 PM »

I

5

Mitel MiVoice Business/MCD/3300 / Re: Mitel 5634 yay

« on: March 04, 2022, 07:06:34 PM »

Mitel 5634 Ascom i63 is the predecessor for 5624 i62 and is supported with 3300.  You will need to upgrade to more recent version of MiVB to see 5634 in the device list otherwise just set it as a Generic SIP device.
Upgrade the 5634 to latest version (Mitel recently pointed me to the latest version which is actually listed under Office 250 over the one under wireless devices in software download centre.  You will have options to select either 2.4Ghz band or 5Ghz band.

6

Mitel MiVoice Business/MCD/3300 / Re: ISDN PRI - No outbound ringback on SOME calls

« on: January 14, 2022, 08:18:45 AM »

Customer has just reported this on a DASS circuit after changing ARS away from an ISDN30 which is due to be ceased.  The DASS should be obsolete but many sites are still running them.  Did you get to the bottom of the problem?

7

Mitel MiVoice Business/MCD/3300 / Re: log file for SIP phone register / unregister - not SIP TCPDUMP

« on: April 07, 2021, 05:58:13 PM »

Jason,

Maybe you can login in to the phones themselves and get that info? I know some phones will show their last boot date etc.

The Jacob Jenson SIP phones had some log files for the last day or so which was no help at all.

As these devices were plugged into switches we do not manage, I asked them to take a look at their own switch logs which would probably show when the ports were up/down.

8

Mitel MiVoice Business/MCD/3300 / Re: log file for SIP phone register / unregister - not SIP TCPDUMP

« on: March 31, 2021, 06:40:44 AM »

No, and no Device Connectivity entry like MiNet devices, either.
If you've got an SRC or MBG in the middle you might have more luck there.

Thanks [emoji22]

9

Mitel MiVoice Business/MCD/3300 / log file for SIP phone register / unregister - not SIP TCPDUMP

« on: March 30, 2021, 05:23:06 PM »

Does a log file like this exist somewhere in the file structure (using FileZilla).

I need to find a date when a load of SIP phones went offline and can’t find anything in the software maintenance logs and can’t see anything on the phones.

You would have thought there would be a log file when something registers or becomes unregistered from the system?

Thanks

10

Mitel MiVoice Business/MCD/3300 / Re: prefix 9 to dial out

« on: November 16, 2020, 01:58:49 PM »

Hey guys,

We have a new facility that is making use of our Mitel PBX 3000 infrastructure.  Our PBX is hosted at our main office and is able to connect to the new facility via networking routing magic as if it was local.  This new facility has both business and public phones.  We would like the public phones to be able to “dial out”  without having to add the prefix 9.  How could we accomplish this?

Alternatively,  is it possible that the prefix 9 to dial out isn’t required for all of the phones connected on our PBX?

Thanks!

-sebastien

Yes this can be done.

The form ‘ARS digits dialled’ is mapped to ARS routes and controls exactly what digits need to be dialled and where the calls needs to route.  So the form will have something like 90x or 0x depending on country dial plans (here in the UK everything local / national / international is 0x).

Each route will have a COR (Class Of Restriction) which will control the extensions that are allowed to dial this route (business phones vs public phones).

As the 2 systems are clustered the form can either be synchronised (so both systems can dial out with or without a 9) or different (limiting this feature to just the new facility).

11

Mitel MiVoice Business/MCD/3300 / Re: "Memory Used" problem on MXeIII

« on: August 31, 2020, 04:39:12 PM »

What changed?  I would download all maintenance and software logs to see when the alarms started generating and that might give you an indication.  Have you though about doing a software upgrade and getting support from Mitel (will require having software assurance).

12

Mitel MiVoice Business/MCD/3300 / Re: UC360 with a 3300

« on: August 30, 2020, 06:00:52 PM »

You will need to specify a SIP divine compatibility profile for any SIP device.  Each profile has a ton of different SIP options to change.

I used to copy 71 to 61 (as you can’t edit the ones that have been specifically put together) and disabled prack support (by enabling the "Disable Reliable Provisional Responses" option).  Then give them 4 multi line keys and they have always worked.

If you are still having problems you will need to run a pcap so we can see what is going on with the SIP signalling at the time you try to conference.

13

Mitel MiVoice Business/MCD/3300 / Re: Does anyone know if Mitel virtual appliance is compatible on VMware ESXi release 7?

« on: August 30, 2020, 05:45:44 PM »

Thanks both

14

Mitel MiVoice Business/MCD/3300 / Re: UC360 with a 3300

« on: August 28, 2020, 07:32:33 PM »

SIP device compatibility - change to 71 (UC devices in default)

15

Mitel MiVoice Business/MCD/3300 / Does anyone know if Mitel virtual appliance is compatible on VMware ESXi release 7?

« on: August 28, 2020, 07:28:30 PM »

Does anyone know if Mitel virtual appliance is compatible on VMware ESXi release 7?

Latest Mitel virtualisation blueprint was released May 2020 and shows compatibility up to ESXi 6.5 or 6.8 from memory.  ESXi was released April 2020 hence my question.

Thanks