Messages

1

MiVoice Office 250/Mitel 5000 / Re: Caller ID works intermittently

« on: December 24, 2013, 02:19:29 PM »

I have not made it back to the site yet. I was thinking the same as you, and would interchange trunks to see if the problem follows. In the meantime, I have asked the customer to check with the Telco to make sure they are subscribed to name and number display for that trunk. Thanks for the suggestions.

2

MiVoice Office 250/Mitel 5000 / Re: Caller ID works intermittently

« on: December 20, 2013, 04:09:20 PM »

That was one of the first things I did check, and it is set to Bellcore.

3

MiVoice Office 250/Mitel 5000 / Re: Voicemail Password Policies and an error code. Mitel 5000

« on: December 20, 2013, 10:04:40 AM »

Is there a way for the user to change the email gateway password other than using DB admin? As a tech hired to do changes for this customer, i do not want to know the password. I guess I could open up DB admin, and let them enter the password. It would be nice if this change could be done via web access.

4

MiVoice Office 250/Mitel 5000 / Re: Caller ID works intermittently

« on: December 19, 2013, 09:19:48 AM »

I went back into the logs and it looks like 10 1 1 is only reporting this problem. I will go back to the site and do some further testing. Thanks

5

MiVoice Office 250/Mitel 5000 / Caller ID works intermittently

« on: December 18, 2013, 11:01:36 PM »

I have installed a Mitel 5000 with loop start trunks. The outside caller ID does not always display on the sets. I have checked all the programming fields that I think relate to this problem. When checking the system logs, I see this message quite often

-01:298- > -01:240- 08:50 17-12 M5020 WRN HW CP [10.1.1]: Caller ID Terminated Due To Connect Timer Expired

Does anyone know if this timer is related to my problem and where it is located? I am new to this product and would appreciate any help.