Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Forwarding Hunt Group Calls to the rest of the group

« on: December 04, 2013, 04:01:13 AM »

Hi Ralph,

it works like a charm! thanks a lot for you help!

2

Mitel MiVoice Business/MCD/3300 / Re: Forwarding Hunt Group Calls to the rest of the group

« on: December 03, 2013, 10:15:15 AM »

You may want to look into creating a ring group that has all members in it.
Reroute the hunt group to the ring group on RNA.
Now the hunt group will ring as normal and then if the member doesn't pick up it will ring all phones.

Ralph

Hi Ralph,

I've created the ring group and tried to figure out how to reroute on RNA.
I found the code for RNA in the feature access codes, but have no idea where to put it.

So I've got the Hunter group number 3887 and the Ring group number 3880

thanks for your reply!

3

Mitel MiVoice Business/MCD/3300 / Forwarding Hunt Group Calls to the rest of the group

« on: December 03, 2013, 07:12:33 AM »

Hello Guys,

I'm new to working with groups in the Mitel Communication Director and I was wondering if the following is possible:

I've created a Hunt Group, containing 4 numbers, if the Hunt group number gets called and one of the phones ring, but the user is unable to answer the phone, is it possible for the rest of the group to get a delayed ring on their phones.

for normal number I would assign a busy lamp field and add a delayed ring, but it is not possible to create a BLF for the hunt group number.

any help would be very much appriciated!

Cheers!