Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Where do I set the amount of rings before going to Voicemail

« on: June 27, 2016, 03:18:28 PM »

Thank you Ralph, you rock the house!

2

Mitel MiVoice Business/MCD/3300 / Where do I set the amount of rings before going to Voicemail

« on: June 27, 2016, 02:15:20 PM »

I have a few users that there extensions are not redirecting to there voicemail, some users are fine. I'm not sure where to look to find the discrepency I have a Mitel 3300
Thanks Michael

3

Mitel MiVoice Business/MCD/3300 / Report of who called by extension

« on: March 15, 2016, 09:48:05 AM »

Is there away to get a report of external calls to a certain extension. On my phone I get caller Id, from outside calls is there away of getting that info from the smdr logs giving a time range.

Thanks Michael

4

Mitel MiVoice Business/MCD/3300 / Maximum Simultaneous Calls

« on: November 23, 2015, 09:00:26 AM »

I have a Mitel 3300 and at night we use the system as a testing site for a bunch of boardrooms, basically we have setup some automation to call our system at night and provide a test tone as a microphone test for the rooms. The test works great but as we are growing the number of sites are getting larger, and I'm concerned with the amount of incoming calls, and our system not being able to handle them. I was told that some tests failed when there was around thirty incoming calls. I was looking through the System Admin tool and couldn't find any limitation. So then I thought that it may be a bandwidth limitation, does anyone know how to check the limitation

5

Mitel MiVoice Business/MCD/3300 / Re: Person says that my company is calling them?

« on: July 09, 2015, 11:52:21 AM »

@Ralph, I found it the VM for 710 had Message notification Enabled with the number pointing to the 484XXXXXXX number.
Thanks a lot for your help
Michael

6

Mitel MiVoice Business/MCD/3300 / Re: Person says that my company is calling them?

« on: July 09, 2015, 11:35:00 AM »

@Ralph, I don't have a VM of 1419
I did a state extension 1419 LOCATE: Invalid or nonexistent extension number or id number.   

7

Mitel MiVoice Business/MCD/3300 / Re: Person says that my company is calling them?

« on: July 09, 2015, 11:21:05 AM »

@X-Man I think 7007 refers to our main extension since thats our last 4 digits.

@Ralph, I used filezilla and have found many entries like this
07/07 11:18:57 INFO    1419-12 pg:710/94848XXXXXX/48

I'll look into extension 710

8

Mitel MiVoice Business/MCD/3300 / Re: Person says that my company is calling them?

« on: July 09, 2015, 10:34:15 AM »

I've done a STATE EXTENSION 8812, and I get

  Location    | Device               | State         |  Owner  | ID   |Status   
----------------------------------------------------------------------------   
 1 4 27  12  1| Superset 4150        |Idle           |         |      |         
 1 4 27  12  2| Unassigned           |Not applicable |         |      |         
 1 4 27  12  2| Alternate Codec      |Idle           |         |      |         
----------------------------------------------------------------------------

I'm don't have any Superset 4150, so I'm not sure where this info is coming from

9

Mitel Software Applications / Re: Contact Center Management

« on: July 09, 2015, 10:04:15 AM »

Thanks pkriek, its what I ended up doing.
Michael

10

Mitel MiVoice Business/MCD/3300 / Person says that my company is calling them?

« on: July 09, 2015, 09:57:13 AM »

I got a call from someone saying that we have been calling there cell number. So I did a logsys on there number and in fact we have been calling them! But I'm not sure how to locate the source of the calling. Here a partial report, I x'd out the outgoing call, the first chunk of the log is when they called to report the issue. I think it has to do with extension 8812/8813

 07/08 16:28:57  0000:00:31 8813         4848XXXXX                A T20       
                           001   18813                                   A001299
1 A                                                                             
 07/08 15:43:42  0000:02:03 T1      0020 360 390                     8812       
                           001   4848XXXXX           7007               A001289
5 A C0012839                                                                   
 07/08 15:41:49  0000:01:33 T1      0021 398 349                     449       
    X 360                  001   4848XXXXX           7007               C001283
9 A A0016728                                                                   
 07/08 15:41:00  0000:00:28 T1      0002 7007 390                   S8811       
    X 398                  001   4848XXXXX           7007               A001672
8 A                                                                             
 07/08 15:40:01  0000:00:29 8813         4848XXXXX                A T8         
                           001   18813                                   C001159
8 A                                                                             
 07/08 11:41:16  0000:00:10 8813         4848XXXXX                A T23       
                           001   18813                                   A001608
2 A                                                                             
 07/08 11:25:25  0000:00:16 8812         4848XXXXX                  T16       
                           001   18812                                   A001726
0 A                                                                             
 07/07 11:34:26  0000:00:16 8813         4848XXXXX                 T13       
                           001   18813                                   A001271


When I do a LOCATE EXTENSION 8812

I get
VM Port : 713                                                                   
Circuit Location : 1 4 27 12 1                                                 
Extension : 8812                                                               
Zone ID: 1

I'm not sure what 713 refers to, I have checked the VM that it refers to, to see if there is call forwarding to the number, there is call forwarding but to a completely different number. If I goto Voice Mail->System Settings -> VM Ports I see the extension 8812/8813 there but the port id's are 12/13. Does anyone have any ideas on where to track this down?

Thanks Michael

11

Mitel Software Applications / Contact Center Management

« on: June 30, 2015, 03:37:08 PM »

Having an issue, I've never really used CCM to pull reports, however the manager at my office is asking me for all the calls made between a certain date, for a certain employee/agent I think that I would use "Agent Group Outbound Trace" or "Agent Outbound Trace" however I get no data for either report. I can get the amount of calls made but never the inbound or outbound numbers. Has anyone ever used this tool? If so any suggestions?
Thanks MIchael

12

Mitel MiVoice Business/MCD/3300 / Re: Generic SIP Phone

« on: June 21, 2015, 04:14:39 PM »

I was able to resolve this by registering to the Border Gateway, instead of the ICP. Which is sort of weird since everything inside our fw is trusted

13

Mitel MiVoice Business/MCD/3300 / Re: Generic SIP Phone

« on: June 15, 2015, 11:24:55 AM »

I checked the firewall no dice. I'm going to check with my provider and report back.
Thanks

14

Mitel MiVoice Business/MCD/3300 / Re: Generic SIP Phone

« on: June 15, 2015, 09:43:30 AM »

No it doesn't say "Out of service" its like it knows the extension is there but its not routing to it.
If I try to call the extension, nothing happens it doesn't ring and the calling phone is silent, I don't get a RAD saying that it won't connect just silence.

15

Mitel MiVoice Business/MCD/3300 / Re: Generic SIP Phone

« on: June 12, 2015, 01:58:27 PM »

When I call my desk extension I get the Extension followed by the directory name I used in User and Device Configuration.