Messages

1

MiVoice Office 250/Mitel 5000 / Re: Call Bounce between HG to VM

« on: October 21, 2016, 10:37:47 AM »

Tech Electronics-

We have UCD and members are added through extension lists. I did as you stated by adding the other  P-group extension to the hunt group member and changed the timers and we are in business!

Thank you!!!

2

MiVoice Office 250/Mitel 5000 / Call Bounce between HG to VM

« on: October 20, 2016, 04:24:13 PM »

I have a call center set up for a health center. The system is set up to press 2 for appointments (goes to HG 2002), and 5 for a nurse (goes to HG 2010). I'm trying to set this up so that after pressing 2 (HG2002) and no one answers after 4-5 rings, it will then forward to HG 2010 for another 4-5 rings; if still no answer, forward to VM for HG2002. I also want this set up vice-versa so if pressing 5 (HG2010) and no one answers 4-5 rings, it will forward to HG 2002 for another 4-5 rings and then VM HG2010. I had recall set up for VM and overflow set up as the HG I want the call to forward to.

I was fiddling with timers for Recall and Overflow and was getting some wonky things such as only ringing once after transfer before vm, or the call would get answered, and then after a few seconds get dropped into the voicemail or, (and this is really strange) the second group would pick up the call, but it would still ring the first group and the 1st group can ALSO pick up the call and have 2 phones answer 2 line. I'm thinking I'm just doing something wrong with the timers, because I almost had it, but then kept coming across these strange incidences.

Any insight? Thanks!

3

MiVoice Office 250/Mitel 5000 / Re: ACD branching??

« on: September 03, 2014, 08:23:13 AM »

PERFECT! Thank you. You guys are so helpful whenever I need an issue resolved.

4

MiVoice Office 250/Mitel 5000 / ACD branching??

« on: August 19, 2014, 04:24:25 PM »

I'm trying to re-configure our hunt group list. We initially had our system say "thank you for calling (the office). For appointments, press 2." Then the caller would hear "for appointments with Dr. X, press 1, for appointments with Dr. Y, press 2, for appointments with…." and then the calls would distribute the the ACD logins that were associated with those.

We found our patients didn't like listening to all those lists, so we did away with that, and now the "2" for appointments automatically rings to an ACD 2002 and logged-in agents are able to answer. A technician did this for us so I'm not sure what it is he did to make the long list go away.

We are growing and now have different "sections" of offices we need. We are looking for a way to have the appointments-2 back to saying "for appointments with Dr. A,B, and C, press 1, for appointments with Dr. X, Y and Z, press 2." I am able to re-record these, but I cannot figure out how to set it back up to the way it initially was. I've delved into the Mitel DB Programming and I'm probably not looking in the right spot, but was hoping some could walk me through how to make our old setting come back.

I believe after the original ACD that callers pressed 2 to get to, it is something called a "node" that branches down even further.
Thanks for your help!

5

MiVoice Office 250/Mitel 5000 / No rings; straight to voicemail.

« on: November 11, 2013, 11:54:17 AM »

When a customer calls, it says "If you need x, press y."

Once a customer presses y, I want that extension (2008) to go straight to voicemail. It may be tricky, because I have 3 extensions on one phone (2008, 2009, and 1258).  This phone is for non-urgent call and we don't want this phone to ring at all, so ideally, I would like none of these extensions to ring. We only want a different phone (which is geographically close to it) to ring so we know this call is more urgent.  I'm hoping for it to occur so that when a customer presses y, it will go straight to the mailbox and the customer won't even hear a ringing.

Have looked around on here recently and found this forum very helpful for some of our other issues. Did not see this one anywhere though, so I apologize if this is a duplicate.

Thanks so much!