Messages

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MiVoice Office 250/Mitel 5000 / Re: Parking Calls

« on: July 21, 2015, 11:58:36 AM »

I guess unlike the Vertical/Comdial and Allworx systems where they actually have park orbit buttons you can program on the phones and can then hit that button on any phone and retrieve parked call that is not a feature on Mitel 5000 that i can see. Have read about using phantoms but trying to make it simple for customer to only have to push a butoon and pick call up .

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MiVoice Office 250/Mitel 5000 / Parking Calls

« on: July 21, 2015, 10:26:12 AM »

Trying to figure out best way to do Call Parking on 8568 digital phones.  Everything I've read says that you need to have a Call Park button and a Call Retrieve button, but cannot find feature code to program them on phone. 

3

MiVoice Office 250/Mitel 5000 / Hot Desking question about keymaps

« on: July 21, 2015, 10:20:42 AM »

System originally set up with 8568 Digital phones as normal users.  Customer now wants all phones converted to Hot Desk extensions.  We know how to do the offline conversion.  When we convert a phone we are prompted to change the extension number.  I assume we need to keep phones originally set up but change the extension number so there are no conflicts.  All phone keymaps are identical.  So when a hot desk user logs in to a phone, does the keymap assigned to the phone take precedence, or do we need to assign Programmable Keys to each Hot Desk Profile?

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MiVoice Office 250/Mitel 5000 / Re: tagging trunk group in caller ID in call history

« on: June 04, 2015, 08:08:45 AM »

That fixed it thanks!

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MiVoice Office 250/Mitel 5000 / Re: tagging trunk group in caller ID in call history

« on: June 03, 2015, 04:42:50 PM »

Ok, so I think that means that the trunk group number prepending the telephone number is normal.  One thing I just noticed is that when I try to Dial-back a missed call that has a different area code than mine, for example 920011517xxxxxxx it dials out just fine.  When I try to Dial-back a missed call that is in my same area code which shows as 920011xxxxxxx after six or seven seconds I get the telco recording "Please hang up and place your call again, you have exceeded the time allowed to dial a call". 

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MiVoice Office 250/Mitel 5000 / tagging trunk group in caller ID in call history

« on: June 03, 2015, 07:59:59 AM »

Have seen this topic on here before but have not heard of a fix. Talked to Mitel and they said system upgrade to 6.0 SP3 PR1 would fix but it did not. Anyone have any other ideas?

Thanks!

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MiVoice Office 250/Mitel 5000 / Re: Trunk keys not lighting when in use

« on: November 19, 2014, 10:12:14 AM »

Ok think problem is solved. Looks like led's are not working on first 3 buttons on phone.

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MiVoice Office 250/Mitel 5000 / Re: Trunk keys not lighting when in use

« on: November 19, 2014, 09:56:53 AM »

No just checked it and is on the key map i assigned it. Makes no sense all the dss extension keys light up when someone is on the phone.

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MiVoice Office 250/Mitel 5000 / Re: Trunk keys not lighting when in use

« on: November 19, 2014, 09:26:03 AM »

It is set as trunk key and even created a new key map and assigned the phone to it and same thing. Very weird.

10

MiVoice Office 250/Mitel 5000 / Trunk keys not lighting when in use

« on: November 19, 2014, 08:28:08 AM »

I have one phone 5320 where the trunk keys will not light and show in use when someone else is on it. They light fine when go off hook on the phone. All other phones are fine.

11

MiVoice Office 250/Mitel 5000 / automated attendant

« on: January 02, 2014, 08:45:23 AM »

New Mitel dealer and recently installed 5000 in our office. Have system fronted by voice mail and have found out we have one client when calls in when prompted to choose option can't get through. Am almost positive it is nothing with our system just wondering if anyone has seen this problem ? I have not in all my years installing phone systems.  The customer is on a NEC system right now. Its like the voice mail is not hearing the keypad tones from their end.

12

MiVoice Office 250/Mitel 5000 / Re: Hunt groups

« on: December 12, 2013, 09:38:05 AM »

That worked i appreciate it. I come from Comdial/ Vertical world and just assumed overflow meant overflow. LOL

Thanks for help.

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MiVoice Office 250/Mitel 5000 / Hunt groups

« on: December 11, 2013, 08:29:08 AM »

Created a hunt group and added members using pilot group for a ring all scenario. Then overflowed to another hunt group if not answered and everything works great except when answered by someone in overflow it never stops ringing at phones in first group and then can be answered and call stolen from person who answered in overflow.

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MiVoice Office 250/Mitel 5000 / Re: Vmail notification button

« on: November 11, 2013, 12:27:37 PM »

Ok appreciate it. was hoping 5000 could do it know they are able to on Mitel Anyware cloud system.

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MiVoice Office 250/Mitel 5000 / Vmail notification button

« on: November 11, 2013, 11:54:56 AM »

Want to notify multiple extensions if a message is left in a general mailbox.Is there a way of putting a button on a phone for notification purposes on a Mitel 5000?  Thanks