Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Place calls on behalf of someone else while showing their caller ID not of mine

« on: November 12, 2016, 05:41:31 AM »

Hi folks

Thanks for your help.

So I've tried it on setting up the line key on another phone, and it works perfectly.

Tried setting up a Multicall key (using the same directory number which works perfectly on my phone) on the problem phone - and that doesn't work either.

I just cannot work out what it is about this one specific phone which is stopping this from working!

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Mitel MiVoice Business/MCD/3300 / Re: Place calls on behalf of someone else while showing their caller ID not of mine

« on: November 10, 2016, 05:13:14 PM »

Thanks Ralph.  Will try the first bit and report back.

Second bit... Sorry but what do you mean by a dummy 'phone?  Just another spare?  What's the difference between the first and second bits, if so?

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Mitel MiVoice Business/MCD/3300 / Re: Place calls on behalf of someone else while showing their caller ID not of mine

« on: November 10, 2016, 02:41:00 PM »

Spoke to soon!  I wonder if anyone can help:

Set this up this afternoon on one 'phone.  Works perfectly.  To keys, programmed to "Single Line" and each display a different caller ID when I dial out.

Then tried to do it on another 'phone.  Set up the key as a Single Line, gave it another Directory Number (as it wouldn't let me use one of the same ones as on the other 'phone).  Set up that Directory Number in Associated Directory Numbers using CPN substitution... but nothing.  When using that key to call out on the second phone, it displays the DDI set for that extension in Associated Directory Numbers, not the one for the button.

EVERYTHING is the same as the first phone - same handset type (5330), same Class of Service...

I must be missing something but can't think why it won't work.  Can anyone steer me in the right direction please?

4

Mitel MiVoice Business/MCD/3300 / Re: Place calls on behalf of someone else while showing their caller ID not of mine

« on: November 10, 2016, 12:38:36 PM »

Amazing.  I've been wondering for a while whether this might be possible.  Came on here last night to ask the question - saw this post, and have managed to set it up to work perfectly today.  Thanks folks!

5

Mitel Software Applications / Re: Mitel Application Suite vs Mitel Border Gateway only

« on: March 03, 2015, 06:29:12 AM »

Thanks, both.

If you are deploying this in a DMZ, you need to know MAS cannot operate there and you'll need to setup an inside MAS and a separate edge MBG (in your DMZ). So starting with an MBG makes sense.

So two separate physical servers, then?  Starting to sound expensive!

And from a security perspective, you are definitely safer with a standalone MBG on the network edge

Does network edge=DMZ in the context of what you're both saying?

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Mitel Software Applications / Mitel Application Suite vs Mitel Border Gateway only

« on: March 02, 2015, 04:59:28 PM »

Hello and thanks in advance for any advice.

We have a 3300 MCD with 12 handsets at the moment.  We want/need to set up some teleworkers.

If I understand correctly, in order to do this we need a server running MSL and have the option of either MBG only, or the MAS which includes MBG and various other applications which might or might not be useful at some point in the future.  We use the standard voicemail at the moment, and UC Express on those machines where we got a (free) licence when it was still possible to do so.

My question is - will I regret not getting the full MAS suite if we go for MBG as a standalone bit of software?  The one-off costs aren't huge but are significant enough, for us, that I'd rather not waste money.

So, experts - is there enough other value wrapped up in the MAS package that I should just plump for that now, or will I be paying for a load of redundant software.  What could we do with the other software which I haven't thought of?

(I know this is a difficult question to address specifically without loads of detail about what we do, so I guess I'm looking for very general advice.  If it helps, we're a small business with 5-10 employees including a small sales team making outbound calls, and a busy shop/workshop/hire business taking incoming and outgoing calls).

7

Mitel Software Applications / Mitel 3300 / UC Express / Click-to-call

« on: January 02, 2014, 02:51:07 PM »

We'd like to have a simple page on our intranet listing our key suppliers by destination, which our staff could set as their homepage in Chrome or Firefox.

It would be great if it were possible to click on the numbers and have UC Express dial them from the user's 5330 IP phone.

I've set up the page, and marked-up the 'phone numbers using callto:

This works, in Firefox, on some of the machines, but not all, and in no case does it work in Chrome.  I cannot for the life of me work out what is installed on the machines on which it works in Firefox, which is not installed on the ones where it doesn't work.

Ideally, we'd like users to be able to stick with their chosen browser - FF or Chrome - and have this work.  Failing that, we'd like it to work across all the machines in one or other browser - ideally Chrome, but Firefox would be OK.

Does anyone have any suggestions on how I might begin to tackle this, please?!

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Mitel MiVoice Business/MCD/3300 / Re: Silent Monitor - non-ACD system

« on: December 30, 2013, 06:16:40 PM »

Thanks for your help all and sorry it's taken me so long to come back and say so!

9

Mitel MiVoice Business/MCD/3300 / Silent Monitor - non-ACD system

« on: November 08, 2013, 09:02:03 AM »

Hi all

First time poster here - we have a Mitel 3300 system which I'm looking after.

BT installed the system and haven't been able to help with the above.  Apparently, having someone monitor a call, is only possible on an ACD setup, which is not what we have.

Google brings up a few results which seem to suggest this isn't the case, and there should be a way we can listen in to calls for training purposes on normal IP phone extensions.

Does anyone know if this is possible, and if so would you point me in the right directions for setting it up, using the feature, etc, please?

Many thanks
Luke