Messages

1

MiVoice Office 250/Mitel 5000 / Re: Vmail notification button

« on: November 12, 2013, 06:22:41 PM »

It can be done with Remote Message Notification from the original mailbox. Set it up for an IC call to another extension number, pause and the 'Message' feature code. The downfall is that it cannot turn the message light off. There is a Knowledge base answer for this.

2

MiVoice Office 250/Mitel 5000 / Re: SSH Credentials

« on: November 08, 2013, 03:55:51 PM »

The SSH password is the same as the admin password. It cannot be changed.

3

MiVoice Office 250/Mitel 5000 / Re: Forwarded calls don't go to voice mail

« on: November 08, 2013, 10:57:31 AM »

If the call is being 'Transferred' to the second phone, the second phones System forward path should take the call to voice mail. If the call is 'Forwarded' to the second phone, by a manual forward, system forwarding will not touch the call. Manual forwarding always over rides System forwarding.

4

MiVoice Office 250/Mitel 5000 / Re: Dynamic Extension timer

« on: November 08, 2013, 08:04:41 AM »

Once the call is connected to the cell phone, the unsupervised CO timer is the only timer that should be controlling the call. If you intercom the desk phone, and DEE sends the call to the cell phone which is answered, does that call drop at 10 minutes?

5

MiVoice Office 250/Mitel 5000 / Re: Hot Desk Auto Connect issue

« on: November 06, 2013, 12:54:23 PM »

This is normal operation (as designed). The first call must be manually answered, after that, calls will auto connect.

6

MiVoice Office 250/Mitel 5000 / Re: Disable calling out of Voicemail?

« on: November 06, 2013, 09:46:33 AM »

Most toll fraud issues being seen today in the 5000 product are SIP related. If your not using SIP. close port 5060 at the firewall. If you are using SIP, look at IP access rules.

7

MiVoice Office 250/Mitel 5000 / Re: Passwords

« on: November 06, 2013, 08:15:28 AM »

The extension passwords are for a few things that the user can do remotely at the phone/user level. Like the Remote Programming Feature (359), it requires the station password. The mailbox password is required to login to the mailbox.

8

MiVoice Office 250/Mitel 5000 / Re: Import or Export of Audiotex Greetings

« on: November 05, 2013, 10:09:22 AM »

Custom Audiotex recordings can be saved and restored to USB by going to the Operation dropdown in DBP and then to Voice Processor.

9

MiVoice Office 250/Mitel 5000 / Re: Disable calling out of Voicemail?

« on: November 05, 2013, 08:26:13 AM »

I would suggest monitoring the SMDR output in SysAd to find what device the calls are being made by. You hackers are most likely accessing the system through the voice processor, but the outbound call is not being placed by the voice Mail application. The are a few ways to stop the outbound calls, but first you need to determine which device (extension, Application...) is placing the call.

10

MiVoice Office 250/Mitel 5000 / Re: Unauthenticated SMTP connection

« on: November 04, 2013, 01:47:01 PM »

Starting in v6.0 software for the Mitel 5000 the Exim library has been updated to be more secure. Due to this change in software, authentication is required for the email gateway to correctly connect to the exchange server to send emails now.
Your technician can review Knowledge base answer 5726 for more details.

11

MiVoice Office 250/Mitel 5000 / Re: Divert External Calling

« on: November 01, 2013, 09:03:29 AM »

If it is one or two specific numbers, it MIGHT be possible using ARS, but you will need a good understanding of how ARS works. When the original number is dialed, it matched a pattern in the route group. Then proceeds to the facility group, the dial rules do not echo any of the number, but does ADD the new number. Again, It will take someone with a good understanding of ARS and will require proper testing. If it is not tested properly it could affect other outbound calls.

12

MiVoice Office 250/Mitel 5000 / Re: Divert External Calling

« on: November 01, 2013, 08:04:27 AM »

I think you will need to explain what you want a little bit better.

13

MiVoice Office 250/Mitel 5000 / Re: Forwarding a Phone on the Mitel 5000

« on: November 01, 2013, 08:02:23 AM »

If you manually forward phone A to Phone B and then manually forward - no answer, Phone B to voice mail, the system will always send the call back to phone a's mailbox. It has always worked that way.
The only way you can provide a solution for the customer is to create a CRA for each phone, Make the CRA time out to that extensions mailbox. Then Phone B can forward- no answer to their CRA.
Example = ext 110 has CRA 2710, ext 111 has 2711.....

14

MiVoice Office 250/Mitel 5000 / Re: Replying to an internal VM

« on: October 31, 2013, 05:31:29 PM »

I do not think there is any way to change that.

15

MiVoice Office 250/Mitel 5000 / Re: Setting number of rings before auto-attendant answers

« on: October 31, 2013, 05:20:20 PM »

Correct, Reducing them to 5 seconds may make it very difficult for users to answer calls ringing on their phones before it goes to voicemail. Since you have changed them, call in and test it. Did it make a difference? If not, change them back. It most likely is a hunt group timer.