Messages

1

Mitel Software Applications / Extension/User not displaying in UCA Directory

« on: April 24, 2014, 01:32:10 PM »

MCD3300

Existing extension number, renamed the user associated with the extension.

New user does not show in my desktop UCA client directory, and the old user does show in the UCA client directory.

On my 5320 handset I can see the new user and extension number in the "Phone Book", and the old user does not show in the "Phone Book".

Issue is the same for the receptionist Attendant Console.

Why are these two directories not current/in sync?

Daniel

2

Mitel MiVoice Business/MCD/3300 / Re: Voicemail port logging

« on: February 27, 2014, 11:05:02 AM »

Thanks Ralph, good point on adding the VM ports to a handset to monitor.  Only wish I had an available 5340!

We are using the NuPoint voicemail system.  Our installer has me connected to the vmas via ssh and have issued the "vccs" command.  Am currently watching the traffic to the voicemail system.

Daniel

3

Mitel MiVoice Business/MCD/3300 / Voicemail port logging

« on: February 26, 2014, 05:12:32 PM »

Any hints on where to monitor voicemail port usage?

We are having issues where calls forwarded to voicemail do not connect to voicemail boxes and ring back to front desk.

First thought is that we are running up against our licensed number of voicemail ports.

Any time I have been on site to replicate the issue...all calls connect.

Daniel

4

Mitel MiVoice Business/MCD/3300 / Re: SIP device cannot initiate calls - Revolabs FLX

« on: January 17, 2014, 02:09:45 PM »

Co-worker found a setting that has us able to initiate calls from the Flex!

I had set the "Service Level" to Multi-device in the creation of the extension in the 3300.  She noted the extension did not exist in the Users and Devices>Advanced Configuration>Multiline Set Keys.  Added the extension to that listing, and was immediately able to initiate calls.

Daniel

5

Mitel MiVoice Business/MCD/3300 / Re: SIP device cannot initiate calls - Revolabs FLX

« on: January 16, 2014, 01:16:56 PM »

Still no progress to report.  Phone/extension is registered.  I can call the Flex from internal extensions and from the outside world using the Flex's assigned DID.  Cannot initiate calls from the Flex.

When you pick up the handset, do you get a dialtone before you dial?

Where is "SIP Capabilites 71" configured.

I have not touched the Flex in a few days.  Almost ready to return it and move onto a Polycom or Mitel device.

Daniel

6

Mitel MiVoice Business/MCD/3300 / SIP device cannot initiate calls - Revolabs FLX

« on: January 07, 2014, 03:31:43 PM »

Revolabs FLX conference room phone

Have created the extension within MCD and it has registered within MCD.

Am able to call the device both by extension and by 10-digit DID.

All calls initiated from the device go to busy/fast busy signal.

Have changed  media settings on the FLX and the results are the same.

Any thoughts?  A COS setting?

Daniel

7

Mitel MiVoice Business/MCD/3300 / Re: 5304 handset how to display extension

« on: December 20, 2013, 03:28:54 PM »

To those of you interested...

To enable the extension number to appear on the second line of the display on a 5304 handset:

You must enable the following in the class of service: "Hot Desk Login Accept"

Totally understandable.

Not.

Daniel

8

Mitel MiVoice Business/MCD/3300 / Re: 5304 handset how to display extension

« on: December 09, 2013, 05:22:35 PM »

Correct.  5304 is the handset.

9

Mitel MiVoice Business/MCD/3300 / 5403 handset how to display extension

« on: December 09, 2013, 02:29:02 PM »

Have 5403 handsets and want to have the extension number on the second line of the display.  Currently (default) only has time and date.

Daniel