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Mitel Software Applications / Re: UCA unable to dial
« on: October 11, 2013, 02:49:36 PM »
Is the extension a member of a multi-device group, whose prime extension is also a Hot Desk User?
I see these same errors in my own logs, and it seems to only be for Hot Desking users. Most of our Extensions are also part of Multi-Device groups, but most groups only have one device in them (UCC Standard Bundles).
The errors I'm seeing only relate to the Auto-answer feature, however.
I haven't found a fix for this myself, yet. I have a feeling it's got to do with when you have an EHDU and a Mitai set in the MDUG together, Auto-Answer cannot work, since there is no way that the EHDU can ever auto-answer, although you SHOULD be able to make the Mitai set Auto-Answer.
If you had multiple Mitai sets in your MDUG, I could see how this could never be enabled, as you couldn't elect which set is to perform the auto-answer.
I'm at 6.0 SP1 as well on all of our cluster's MCD's but this still is an issue.
I see these same errors in my own logs, and it seems to only be for Hot Desking users. Most of our Extensions are also part of Multi-Device groups, but most groups only have one device in them (UCC Standard Bundles).
The errors I'm seeing only relate to the Auto-answer feature, however.
I haven't found a fix for this myself, yet. I have a feeling it's got to do with when you have an EHDU and a Mitai set in the MDUG together, Auto-Answer cannot work, since there is no way that the EHDU can ever auto-answer, although you SHOULD be able to make the Mitai set Auto-Answer.
If you had multiple Mitai sets in your MDUG, I could see how this could never be enabled, as you couldn't elect which set is to perform the auto-answer.
I'm at 6.0 SP1 as well on all of our cluster's MCD's but this still is an issue.