Messages

1

MiVoice Office 250/Mitel 5000 / 5320e Teleworker mode stuck on "loading applications"

« on: August 23, 2017, 03:20:49 PM »

Hi All! I have a client with a Mitel 5000 v5. Everything is fine except for a remote phone in Teleworker Mode. All of the appropriate steps were taken as far as pbx/firewall/set programming. I have deployed these successfully many times but for some reason this one just won't come up. The phone gets to the loading applications stage and just hangs, then eventually reboots or reverts to contacting server. In system monitor under resource and device info the phone comes up as idle and all the fields populate, then it goes back to offline. Any thoughts? Thanks!

2

MiVoice Office 250/Mitel 5000 / Re: Connecting to pre 6.0 versions with newest admin and diagnostics release

« on: August 25, 2016, 03:17:47 PM »

dwayneg,

Yes. I have only ever used the 32 bit versions and yes I verified that the plugins are there.

Thanks for the response!

3

MiVoice Office 250/Mitel 5000 / Re: RTP Traffic on SonicWall TZ 210

« on: August 25, 2016, 02:51:16 PM »

TE,

Sorry. The only reason I asked was because I recently had a customer move to SIP trunks with a provided SBC. Calls in and out could be completed but there was no audio. The 5000 was set to SIP aware NAT for whatever reason.

Ahhhh yes....the pesky VoIP tab on the Sonicwall

4

MiVoice Office 250/Mitel 5000 / Re: Connecting to pre 6.0 versions with newest admin and diagnostics release

« on: August 25, 2016, 01:48:34 PM »

Yes, I have verified. We have been having this problem since the update. Do you know of a way to have more than one admin and diag instance installed on the same pc?

5

MiVoice Office 250/Mitel 5000 / Re: RTP Traffic on SonicWall TZ 210

« on: August 25, 2016, 01:43:51 PM »

NAT settings on the 5000 possibly (No NAT)?

6

MiVoice Office 250/Mitel 5000 / Connecting to pre 6.0 versions with newest admin and diagnostics release

« on: August 25, 2016, 10:53:26 AM »

Hi all. I was wondering if there is a way to connect to pre 6.0 db versions with the newest release of System Administration and Diagnostics. All of the db plugins are there but we are unable to connect remotely to anything before release 6.0, in fact we can't even open backups that are pre 6.0. Is there an additional plugin needed and/or is there a way to run an older version of admin and diagnostics side by side with the newest one on the same PC? Thanks in advance

7

Mitel Software Applications / Re: How to setup Unified Communication Advanced?

« on: July 14, 2014, 03:56:32 PM »

Sorry, jumped the gun on that. I only saw the first page.

8

Mitel Software Applications / Re: How to setup Unified Communication Advanced?

« on: July 14, 2014, 03:17:35 PM »

Was there an "A" record created in DNS for the UCA hostname?

9

Mitel Software Applications / Re: UCA Chat Messages?

« on: July 14, 2014, 03:11:47 PM »

UCA handles chat as a licensed feature. Add the licenses to your app record, distribute them to users through profiles.

10

Mitel Software Applications / Re: vMBG can talk to anything except the Mitel 3300

« on: July 14, 2014, 02:58:21 PM »

Bridge the virtual NIC so it can get outside of the host.

11

Mitel Software Applications / Re: UC360 Setting the Time and Date

« on: July 14, 2014, 02:49:56 PM »

I have the same issue with a UC360 unit. All settings are what they should be for sntp to work, it just won't get the date and time. I have run ping tests and tested ntp to the time server with other devices. Everything else gets the correct time and date. I am banging my head over this. I know this is not rocket science so what the heck am I doing wrong?!
Time zone is set, format is set, use ntp when available is checked, device is registered to Mitel 5000 as a SIP phone and is calling in and out. Phone system and phones are on their own VLAN which is routed to the primary LAN. Time server is on primary LAN and the 5000 gets ntp from it successfully, a 5610 dect phone (SIP phone) does as well. What's going on here??

12

MiVoice Office 250/Mitel 5000 / Re: Fax to email workaround

« on: February 21, 2014, 11:59:58 AM »

Thanks TE and akuhn! I appreciate the quick response. I was hoping to not spend any more coin but it looks like I might have to bite the bullet.
I originally proposed the upgrade because of the footprint of the EM box and its unneeded power consumption, not looking forward to the response of my CEO when I tell him we gotta spend more money

13

MiVoice Office 250/Mitel 5000 / Fax to email workaround

« on: February 21, 2014, 11:21:54 AM »

Hi All,

I recently upgraded our in-house CS5000 to 6.0 and office-spaced our clunky EM box. Now that we are using Unified Messaging and embedded voice mail we no longer have the ability to send incoming faxes to email accounts. This is not life or death but we do get a lot of garbage faxes and the ability to review them before printing and wasting paper resources is really nice. Does anyone know of a workaround for this or a way that it can be done with our current set up?
Much appreciation in advance!

14

MiVoice Office 250/Mitel 5000 / Lost off node IP connection

« on: January 17, 2014, 11:23:33 AM »

Hey all!

I have two nodes that are networked between albany and charlotte. I had the telco in charlotte add an enhanced caller id service which they needed to replace equipment to achieve. They had to take the pri down momentarily which I am guessing made the 5000 reboot (based on log files). Now that the system is back up I have lost connectivity to the node in albany. The vpn between locations is fine as I am in session manager for charlotte right now. I am unable to add the remote node ip connection (P6000) in charlotte's system. It doesn't even appear in the drop down box when using the networking wizard. Any thoughts??

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MiVoice Office 250/Mitel 5000 / Re: Caller ID not forwarding to Cell Phone

« on: January 02, 2014, 02:28:07 PM »

Success!! Once the enhanced caller ID feature was turned on, I changed the propagate original caller ID flag on the co trunk group to yes and bazinga! Thanks for the help