Messages

1

MiVoice Office 250/Mitel 5000 / Re: Calls for one extension being directed to general voicemail system

« on: September 26, 2013, 10:34:49 AM »

Yes the mailbox is there and matches his extension, also the one that was removed was SIP.  He is left with the hard line, before everything was removed it was working the way it should have.

2

MiVoice Office 250/Mitel 5000 / Calls for one extension being directed to general voicemail system

« on: September 25, 2013, 05:47:30 PM »

I am having a very interesting error that I cannot seem to get to the bottom of and it is driving me nuts hopefully one of you can shed some light on this for me.

We have a 5000, and one of our users used to have two separate extensions one was SIP vs 1 traditional phone and they requested the secondary extension be removed.  When we did this is broke his voice processing and he did not receive any voice mails period, I was able to restore some functionality but when people dial the extension after a certain number of rings it just dumps them out into the general voice mail processing system.  Welcome to the voicemail system yadda yadda, they can still dial to his box directly at this point but I would like it to automatically associate like it should be.

I have checked the obvious settings he has the right mailbox association within the devices and feature codes part of the tree, and I have mirrored most of the options against a mailbox I know to be working normally but to no avail.

Any help you could give would be much appreciated.

Thanks,
  Sean