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Mitel MiVoice Business/MCD/3300 / Re: Incorrect Installation of 3300SX by my supplier !!
« on: August 28, 2010, 05:44:24 AM »
Sorry they are all 3300Me's
News:
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Mitel MiVoice Business/MCD/3300 / Incorrect Installation of 3300SX by my supplier !!
« on: August 27, 2010, 11:17:06 AM »
Hi,
A couple of questions arising out of an installation done by a supplier which I am sure is not correct.
We have two Sx3300's called xxxx1 and xxx2 at our main site which are configured as a fault tolerant pair, so if xxx1 fails then we fail over to xxxx2 - they work perfectly
We then asked a supplier to replace our very elderly Isdx system at a site nine miles away with a brand new sx3300.
The new sx3300 called yyyy1 is supposed to be clustered with xxxx1 but I don't think it is !!
What is the quickest way to establish if they are clustered correctly - anyone any idea ??
Cheers
Chris
A couple of questions arising out of an installation done by a supplier which I am sure is not correct.
We have two Sx3300's called xxxx1 and xxx2 at our main site which are configured as a fault tolerant pair, so if xxx1 fails then we fail over to xxxx2 - they work perfectly
We then asked a supplier to replace our very elderly Isdx system at a site nine miles away with a brand new sx3300.
The new sx3300 called yyyy1 is supposed to be clustered with xxxx1 but I don't think it is !!
What is the quickest way to establish if they are clustered correctly - anyone any idea ??
Cheers
Chris
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Mitel MiVoice Business/MCD/3300 / Re: External (MY) Number sending froman SX3300
« on: August 27, 2010, 10:55:28 AM »
BT are not sending CLI data !!
We are now rectifying this - thanks for the help guys.!!
Chris
We are now rectifying this - thanks for the help guys.!!
Chris
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Mitel MiVoice Business/MCD/3300 / Re: External (MY) Number sending froman SX3300
« on: August 27, 2010, 10:54:28 AM »
Mystery solved
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Mitel MiVoice Business/MCD/3300 / Re: External (MY) Number sending froman SX3300
« on: August 27, 2010, 09:31:54 AM »
Hi Mate,
Thanks for that - have asked the question of BT and am awaiting the reply !!! There is no line item on the bill for CLI presentation I have to admit !!
Will post the answer here when BT decide to let me know.
Cheers
Chris
Thanks for that - have asked the question of BT and am awaiting the reply !!! There is no line item on the bill for CLI presentation I have to admit !!
Will post the answer here when BT decide to let me know.
Cheers
Chris
6
Mitel MiVoice Business/MCD/3300 / External (MY) Number sending froman SX3300
« on: August 18, 2010, 11:45:57 AM »
Hello all,
I am a UK based newbie - just had looking after the 3300 added to my new job that I started a fortnight ago.
I have just been appointed and put in charge of the Mitel 3300 at my place of work. I was told that up until 3 months ago (before I was even in the post). What used to happen was when a person called OUT of my place of work to say a mobile or cell phone, the default DASS outgoing number was displayed on the recieving mobile. I tried this just now and all that is displayed on my mobile phone as incoming caller ID - is "Private".
Now I don't know whether the powers that be are just pulling my chain, but my bosses boss, assures me it USED to display the caller ID and now it doesn't. So I have been tasked with turning it back on so mobiles display the company number when being called - note I have done nothing to the switch exept add new 5312 and 5320 / 5330 handsets. Its current state is how I inherited it from the previous job holder.
The whole issue here is that many of our mobile staff are NOT answering calls on their mobiles that display as "Private", and claim that they did used to know that the business was calling them as their mobile phone displayed the switchboard number.
I've done a search on "caller ID" etc in the forum but can find no mention of toggling this for the outgoing switchboard line ?
Am I missing something really really stupidly obvious ?
If anyone can shed any light on this I would be really really grateful.
Cheers
CHris
I am a UK based newbie - just had looking after the 3300 added to my new job that I started a fortnight ago.
I have just been appointed and put in charge of the Mitel 3300 at my place of work. I was told that up until 3 months ago (before I was even in the post). What used to happen was when a person called OUT of my place of work to say a mobile or cell phone, the default DASS outgoing number was displayed on the recieving mobile. I tried this just now and all that is displayed on my mobile phone as incoming caller ID - is "Private".
Now I don't know whether the powers that be are just pulling my chain, but my bosses boss, assures me it USED to display the caller ID and now it doesn't. So I have been tasked with turning it back on so mobiles display the company number when being called - note I have done nothing to the switch exept add new 5312 and 5320 / 5330 handsets. Its current state is how I inherited it from the previous job holder.
The whole issue here is that many of our mobile staff are NOT answering calls on their mobiles that display as "Private", and claim that they did used to know that the business was calling them as their mobile phone displayed the switchboard number.
I've done a search on "caller ID" etc in the forum but can find no mention of toggling this for the outgoing switchboard line ?
Am I missing something really really stupidly obvious ?
If anyone can shed any light on this I would be really really grateful.
Cheers
CHris
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