Messages

1

Mitel Software Applications / Download auto attendant audio from NuPoint...

« on: July 30, 2014, 12:45:52 PM »

Hello,

Our organization just changed its name and I would like to modify the auto-attendant audio slightly.

The current recording says something like the following: "Welcome to ABC, the headquarters location of The XYZ Corporation." I would like to edit the audio to just cut out "the headquarters location of The XYZ Corporation" part and leave "Welcome to ABC."

How can I download the audio files from NuPoint and edit the audio? I would prefer to do it this way since the person who recorded the original audio is not available. I really don't want to re-record every audio clip on the auto-attendant...

Thanks!

2

Mitel MiVoice Business/MCD/3300 / Re: Prevent users from dialing full DID numbers for internal calls...

« on: September 19, 2013, 01:18:46 PM »

Hmm...I just tried and when I click on "IP/XNET Trunk Groups," it tells me that the "Appropriate feature has not been purchased." 

3

Mitel MiVoice Business/MCD/3300 / Re: Prevent users from dialing full DID numbers for internal calls...

« on: September 19, 2013, 12:47:05 PM »

Create a loop back IP trunk (an IP trunk that points to the same controller) then route the calls through it 1st.
Use digit mode to strip all the digits except the last 4.

Ralph

Ralph, can you give me a little bit more detail when it comes to creating a loop back IP trunk?

Thanks.

4

Mitel MiVoice Business/MCD/3300 / Prevent users from dialing full DID numbers for internal calls...

« on: September 18, 2013, 10:22:09 PM »

Several users are dialing 9 plus the full 10 digit phone number instead of the last 4 digits tying up 2 PRI channels at the same time.

How can I redirect the DID numbers that they are dialing to the 4 digit extensions to prevent 2 PRI channels from being used?

Example DID: 123-456-2637
Example Extension: 2637
Example of how they are dialing: 91234562637

Some DIDs and extensions are sequential and some aren't. For example, 123-456-2636 and 123-456-2639 belong to another company.  123-787-2611, 123-456-2637 and 123-456-2638 are on the phone system.

I wish telling them that just dialing 4 digits or blocking those number from dialing out would solve the problem, but that actually causes more headache than it's worth!

Thanks in advance!