Messages

1

MiVoice Office 250/Mitel 5000 / Re: How to schedule forwarding to an outside phone on holidays and weekends

« on: November 26, 2013, 03:43:26 PM »

Thanks guys; you confirmed my suspicions that our phone support vendor will need to get involved.  The manuals are as cryptic and unintelligable as the software is confusing.

Again, many thanks for your prompt and helpful responses!   

Dan

2

MiVoice Office 250/Mitel 5000 / How to schedule forwarding to an outside phone on holidays and weekends

« on: November 25, 2013, 05:30:32 PM »

Hi folks;

My company has a Mitel 5000 system. During the normal work week, calls to our customer service department go directly to the inside customer rep helpdesk. However, on holidays and weekends, we would like to setup a schedule so that service calls (only during certain hours during that particular day/weekend) will automagically forward to an outside phone located at another location. For example; on Saturdays and Sundays, our customer service hours are 8:00 am to 11:00 am. How can we setup the forwading so calls, to our service department, will only go the external phone during those hours? The rest of the time, they will default back to our service desk.

This same scenario would be on holidays, such as Memorial Day, Thanksgiving, Christmas, etc. It would be helpful if there was an easy way to set this up so it could be done "on the fly" so to speak.

This software is not very intuitive, so any help would be appreciate 

Thanks! 

Dan

3

MiVoice Office 250/Mitel 5000 / Re: Setting number of rings before auto-attendant answers

« on: October 31, 2013, 01:47:02 PM »

Emuelller, I think I found my answer  . Under the "timers and limits" icon (in the left hand window) I clicked and found a "System Forward Initiate" and a "System forward Advance" in the right hand window. They were set to "18" and "20" seconds respectively. I reset both to "5".

Not sure if that will work, but worth a try.

Thanks!

4

MiVoice Office 250/Mitel 5000 / Re: Setting number of rings before auto-attendant answers

« on: October 31, 2013, 01:34:22 PM »

Your calls are likely ringing into a hunt group and recalling to the Auto Attendant (actually a Call Routing Announcement 'CRA'). If so you can reduce the hunt group recall timer.
OR
the calls ring directly to the operator extension and a system forward path is use to forward the call to the CRA. You can adjust the system forward init and advance timers.

Emueller, thanks. However, I'm not very facile with the software or the terminology and don't know where to locate/find these settings  .  Can you possibly offer the steps/menu items I need to go to in order to adjust these?

Again, many thanks for your help.

5

MiVoice Office 250/Mitel 5000 / Setting number of rings before auto-attendant answers

« on: October 31, 2013, 12:42:40 PM »

Hi all;

We have gotten complaints that the number of rings before the auto-attendant recording starts is excessive (when the operator is not available to answer the phone). Is there a way to adjust that?

We are using software version Mitel_5000_5_0_SP_2

Your help would be much appreciated  !

Thanks! 

6

MiVoice Office 250/Mitel 5000 / Re: Need to know how to setup a hunt group to forward calls to an external number

« on: October 31, 2013, 12:34:53 PM »

Thanks, Dwayneg; this was a great help  !

Much appreciated!

7

MiVoice Office 250/Mitel 5000 / Need to know how to setup a hunt group to forward calls to an external number

« on: September 12, 2013, 11:05:54 AM »

Hi all!

I'm very new to this forum so please excuse if I make any faux pas when posting this request for assistance 

Our phone system (a mitel 5000) is located in a local newspaper. When customers call in with circulation questions,  they press "4" on their phones to get into the Circulation hunt group. However, there is no longer any service reps located in our office to answer the call and the operator must manually forward the calls to another of our offices to help the customer.  My manager has tasked me with finding a way to automagically forward any of these customer service type calls to the service number located at the other office.

Researching this site, I've discovered that hunt groups (by themselves) cannot be set to forward to an external number; a "phantom extension" must first be created and then some magic done to make that phantom then call forward.

I have no clue how to create a phantom extension or if it will, in some way, negatively impact the system operation;as I said I'm a true "newbie" to phone systems.

If someone can give me a step-by-step set of instructions on how to create this phantom extension and then how to set it up to forward, that would be a major help.

Many thanks for your kind assistance 

Dan
bobcat250