Messages

1

Mitel MiVoice Business/MCD/3300 / voicemail when forwarding

« on: September 10, 2013, 04:46:25 PM »

When we forward a phone (5320,5330) if the call goes to voicemail you get the vm of the # you called not the # the phone is forwarded to. Is that based on a system setting, or is there no way to send the call to the forwarded vm?

2

MiVoice Office 250/Mitel 5000 / voicemail when forwarding

« on: September 10, 2013, 01:38:16 PM »

When we forward a phone (5320,5330) if the call goes to voicemail you get the vm of the # you called not the # the phone is forwarded to. Is that based on a system setting, or is there no way to send the call to the forwarded vm?

3

MiVoice Office 250/Mitel 5000 / Re: Voice Mail forward to cell phone

« on: September 04, 2013, 05:58:24 PM »

One more thing. I can transfer to the vm # I have set up, but if I set a phone to forward to that # it forwards to the operator.

4

MiVoice Office 250/Mitel 5000 / Re: Voice Mail forward to cell phone

« on: September 04, 2013, 05:50:31 PM »

This involves our night service. When the main line is set to night1 the call is currently transferred to an outside service. We plan to drop the service and have the call transferred to a voice mailbox. I would like to set the cell phone option (2) to give the caller an opportunity to transfer to an on-call cell phone. I actually have this part of the puzzle working now, but I cannot get the line to transfer to the voice mailbox that I plan to use. I set up a speed call number and routed night1 that #, but instead of the voice mail I am expecting I get the operator vm.

5

MiVoice Office 250/Mitel 5000 / Re: Voice Mail forward to cell phone

« on: September 04, 2013, 11:48:51 AM »

Yes, I am entering the 9 for an outside line. I've looked through a number of old posts, and it looks as though I need to create a Phantom extension then route that to the cell #.

6

MiVoice Office 250/Mitel 5000 / Voice Mail forward to cell phone

« on: September 03, 2013, 05:10:20 PM »

Voice Mail on our Mitel 5330 allows us to enter a cell phone # for forwarding under user options. When we try forwarding to an actual cell phone, or any other external #, vm says it is forwarding but everntually returns to the vm greeting. If I enter an in-house extension as the cell # the forward works fine. We need the ability to have vm forward externally to a cell #. Any suggestions?