Messages

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Mitel SX200, SX2000, and older SX platforms / Re: Call Forwarding to Multiple Extensions.....for a noob

« on: September 03, 2013, 10:27:28 AM »

I configured the calls so that it rings the back desk immediately and the front desk on a delay.  If it's not answered, it goes to a phantom extension which rings on the other extensions.  I think that will resolve their request.  Thanks again guys.

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Mitel SX200, SX2000, and older SX platforms / Re: Call Forwarding to Multiple Extensions.....for a noob

« on: September 03, 2013, 09:35:29 AM »

Thank you so much for your answers.  Let me complicate things a bit.  What they REALLY want to do is to have a call from their main number forwarded to another desk if it's not answered.  If the person at that desk doesn't answer, they want the call to be forwarded to three other extensions.  The only way I know to forward calls is to forward all calls from one extension to another.  But, I believe they only want calls into the main number to be forwarded around.

Is that possible?  If so, how do I do that?  Thank you again for your help.

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Mitel SX200, SX2000, and older SX platforms / Call Forwarding to Multiple Extensions.....for a noob

« on: August 30, 2013, 04:15:35 PM »

I'm sorry to be one that joins a board and immediately posts a question, but I've got an issue that I need to resolve A.S.A.P.  Please don't think I'm a jerk.  I'm just in a tight spot.  I've been administrating two Mitel SX200ICP switches for a few years, but I've never had any training.  Most of the changes I need to make are the same changes over and over again, i.e. moving extensions, programming buttons and the like.  Now I've got an immediate request to do something I have no clue how to do.

One of our departments wants a call to be forwarded to multiple extensions if it doesn't get answered by the original extension.  How to I do such a thing?