Messages

1

Mitel MiVoice Business/MCD/3300 / Re: IVR Issue - ringing time at extension

« on: August 15, 2013, 10:03:51 AM »

Thank you Loopylou

I didn't consider the COS on the VM ports so thats a big help.

In the end however I needed to throw the call out to a ring group rather than an individual extension so that seems to have made the issue go away

2

Mitel MiVoice Business/MCD/3300 / IVR Issue - ringing time at extension

« on: August 14, 2013, 08:40:25 AM »

Hi Guys

I am wondering if you can help me but I am directing a call to an extension via the voice mail auto attendant and the call is only ringing for approx 15 -20 seconds before a message comes on the line

"Thank you for calling, if you have a touch tone phone please dial the extension number you require........" etc.

I have adjusted a couple of the timers on the COS for the extension but nothing seems to make the ring time longer, before I mess the COS up further I thought I would ask the question.

FYI if I ring the DDI attached directly to the extension the phone continues to ring for at least 5 mins plus..I got bored after that.

Originally the auto attendant was routing through a name-tag hunt group and I thought it was the COS for the hunt group casuing the issue but this doesnt seem to be the case as I have taken the hunt group out of the equation.

Can anyone help?