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Mitel MiVoice Business/MCD/3300 / IVR
« on: August 13, 2013, 09:31:03 PM »
Hi
Please guide about following issue?. We have an issue in our MItel ICP3300 controller . This issue as below,
1. When caller comes through IVR & select a group
2. Someone take that call in that group & transfer to another person
3. Suppose that person is on the phone or not in the seat.
Then that call goes back to IVR not that person’s voicemail. How do I resolve this issue , probably through call routing.
Hunt Group where the call comes in before it is routed to the IVR is programmed as a NameTag and I changed it to voice Hunt Group. But it dosen't work.
Please advise
Please guide about following issue?. We have an issue in our MItel ICP3300 controller . This issue as below,
1. When caller comes through IVR & select a group
2. Someone take that call in that group & transfer to another person
3. Suppose that person is on the phone or not in the seat.
Then that call goes back to IVR not that person’s voicemail. How do I resolve this issue , probably through call routing.
Hunt Group where the call comes in before it is routed to the IVR is programmed as a NameTag and I changed it to voice Hunt Group. But it dosen't work.
Please advise