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MiVoice Office 250/Mitel 5000 / Mitel 5000 system, Mitel 5330 IP Phone and VPN tunneling

« on: August 08, 2013, 10:51:24 AM »

Greetings all.  We have recently installed a Mitel 5000 used along side our aging Inter-tel Axxess system.  We deployed two IP phones to remote users.  So far, one user has reported static and garbled voice quality.  The tech that installed the system suggested the poor QOS is due to the unsecured cloud connection and recommended we look into VPN tunneling to resolve this issue.  When I asked about what VPN appliance they would choose, they had no recommendation.  Is this the path we should be following?  Has anyone here done this successfully?  Many thanks!!!