Messages

1

Mitel MiVoice Business/MCD/3300 / Caller ID Report

« on: August 29, 2013, 02:45:45 AM »

Hi All

My call flow is program in a way that after office hour the callers have to select an option for the callers to be directed to the standby engineers mobile number


Caller call in ----> Msg " for IT press 1 for Others Press 2 --- ( if caller press 1 )----> direct to mobile 123456
                                                                                        ( If caller press 2) ----> direct to mobile 888888

I need a report to track the caller ID for the caller pressing Option 1 and Option 2

Is there any reports that I can generate to see this information?
   

2

Mitel MiVoice Business/MCD/3300 / Re: What is Mitel equalvalent Field of Avaya ACW function

« on: August 29, 2013, 02:34:42 AM »

Thank You guys for your help

3

Mitel MiVoice Business/MCD/3300 / What is Mitel equalvalent Field of Avaya ACW function

« on: August 21, 2013, 02:00:08 AM »

Hi All

I need help to "map" the Avaya ACW function into Mitel . If I am not wrong Make Busy in Mitel is equivalent to AUX or what is ACW ?

Thanks for the help in advance. 

4

Mitel MiVoice Business/MCD/3300 / Re: Queue / call waiting indicator on 5320e with 3300 backend system

« on: August 21, 2013, 01:56:19 AM »

Thank You for the information

5

Mitel MiVoice Business/MCD/3300 / Queue / call waiting indicator on 5320e with 3300 backend system

« on: August 06, 2013, 10:54:22 PM »

Hi All

We have just implemented a new Mitel Voip system. Need to confirm if it is possible to have the indicator lighted up on the agents phones whenever there is a Q call. If yes how do I go about it ?

Also if the agents are answering multi services , can I have a q-call indicator light for each services on the short cut keys on the physical phone.

TIA for any help or suggestions..