Messages

1

MiVoice Office 250/Mitel 5000 / Re: Rec A Call feature: can it record the auto-attendant.

« on: August 07, 2013, 03:44:00 PM »

Ahh, thank you.

The telecom company said it would go back and record the whole call, but maybe I was thinking of a phone system add-on.

Thanks for the clarification.

2

MiVoice Office 250/Mitel 5000 / Rec A Call feature: can it record the auto-attendant.

« on: August 07, 2013, 12:35:29 PM »

Since we may on occasion record a call and I want to be compliant with state laws we have added notice in the auto attendant that their call may be recorded.

To be compliant I have to have that message recorded on the recording if the employee fails to also say the message.

Is there a way to set the Rec A Call feature to record the entire call from the time they land on the auto-attendant?

It is just recording from when the employee picks up the call.

Thanks for your help.

3

MiVoice Office 250/Mitel 5000 / Re: Silent Monitor with no tone

« on: August 07, 2013, 12:32:40 PM »

Great thanks that was what I was looking for, thanks for your help.

4

MiVoice Office 250/Mitel 5000 / Silent Monitor with no tone

« on: August 02, 2013, 07:12:55 PM »

Hello,

We have a Mitel 5000 system. 

We just set up the supervisors of our hunt group to be able to silent monitor listen to calls for training and evaluation purposes.

When they silent monitor an audible tone is played on the agents line.

Is there a way to turn off the tone so that management can perform undetected random monitoring with the agent being alerted?

I have been trhough the Mitel F1 help menus and can find no info on this.