Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Distorted sound and garbled speech on a 5550

« on: August 01, 2013, 05:25:59 PM »

Problem solved, Duplex mis match at the SIP trunk, Thats why it was one way and random.

2

Mitel Software Applications / Re: UCA outlook contact import does not work

« on: August 01, 2013, 05:11:27 PM »

The outlook contacts once imported by UCA client go to this folder, C:\Users\Username\AppData\Roaming\Mitel\UC\contacts.dat

If i put a new user in outlook and then manually import data I can find the new contact in the contact.dat file

3

Mitel MiVoice Business/MCD/3300 / Distorted sound and garbled speech on a 5550

« on: July 29, 2013, 04:13:52 PM »

Got Distorted sound at random calls, and the speech is garbled to the point that you could not understand the caller anymore.
This on both 5550’s 

The consoles are setup with dual NIC, al works fine. NIC 1 is VoiceLAN NIC 2 DataLAN .
The Cables to the console and PC are separately, the switch function of the 5550 isn't used.

If a put a distorted call from the 5550 true to a 5320 phone then al distortion is gone.

Already did the following.

-   Replaced the pc, cables
-   Replaced all cables
-   Replaced one TKB for a new one.
-   Connected one 5550 directly on the switch, to rule out a part of the LAN.
-    Traced with wireshark at the switch of TKB, had distorted calls nothing OD to see in the trace.

Tomorrow I'm am going to hook up a TKB on a Mitel 3300 to upgrade the firmware. Don't think vMCD is upgrading the firmware right.
I am open for any suggestions regarding this weird and annoying problem.