Messages

1

Mitel SX200, SX2000, and older SX platforms / 200ICP subattendant ID

« on: February 19, 2015, 11:17:47 AM »

I recently replaced a 1000 console with a 4150 and set it up as a subattendant. Everything seems to be functioning correctly, except for the ability of a second console to use feature 16 to retrieve calls from the hold position.  My understanding of the feature is that you dial the feature code (4) plus the ID (was 00) plus the hold position number (1-4 in this case)  I can retrieve calls from another console using the 4150, so I know the feature is working. It appears that my attendant ID has changed when I changed set types. My set is on PLID 01-13-02. I have looked in the maintainance show status fields, hoping to see an ID there, but no luck.
Any ideas woul be welcome.



Thanks.

2

MiVoice Office 250/Mitel 5000 / High CPU usage

« on: July 19, 2013, 12:00:35 PM »

I have a customer running a 5000 HX 5.1 SP2 PR4 with approx 100 digital, 130 IP user, about 25 analog devices, a PRI and 8 ports of Unified Voice Messaging. We recently installed a second Processor to address the high call volume, but we still see spikes in CPU usage (in the status monitoring tool) that hit at or near 100% on a pretty regular basis. The application bar usually shows the most traffic. Is this tool giving a fair representation of both CPUs, and how reliable is this information. I have viewed usage in the past using the putty GUI with a Mitel rep, and I understand that it is a better tool, but I have a user that is fixated on this. They have had some QOS related voice quality issues, but we believe those have been addressed with some recent router and RTP changes.

Any feedback would be appreciated.