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Mitel MiVoice Business/MCD/3300 / Re: Hardware ID Assignment
« on: September 19, 2013, 12:59:34 PM »
Thank you for your replies and suggestions. Was my mitel rep correct that my 8 year old 3300 does not have an i-button?
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Mitel MiVoice Business/MCD/3300 / Hardware ID Assignment
« on: September 19, 2013, 11:24:09 AM »
I purchased a pre-owned 3300 mxe on ebay. I thought I would be able to take out the chip with the hardware id on my old 3300 that I purchased new 8 years ago and put the chip into the newer 3300 mxe I purchased on ebay and would be good to go. However, I have now been told that the chip in the 8 year old 3300 is different than the chip with the hardware identifier in the newer 3300 mxe. When my mitel rep attempted to register the new hardware id to my company he found that the hardware id is still assigned to the previous owner and therefore would not allow him to re-assign the hardware ID to my company. I have gone back to the seller on ebay and they do not have contact info for the previous owner and told me the previous owner is no longer in business. So I am trying to figure out what my options are. I do not want to force the seller to take the 3300 back because I got a great deal on it and it is in great shape.
Any advice would be greatly appreciated.
Any advice would be greatly appreciated.
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Mitel MiVoice Business/MCD/3300 / Re: Play Announcement Alerting Caller of Call Recording Then Ring Live to Operators
« on: July 25, 2013, 01:09:05 PM »
OK, I was finally able to get this working with some much needed help from Ralph. Thanks a million for your help Ralph. Below is the setup we came up with:
1.) Setup a Class of Service (13) with the following settings:
Recorded Announcement Device: Yes
Recorded Announcement Device - Advanced: Yes
Answer Plus Message Delay to Message Timer: 5
Answer Plus Expected Off-hook Timer: 6
Answer Plus Message Length Timer: 5
Answer Plus System Reroute Timer: 5
2.) Setup a hunt group (5599) with the following settings:
Class of Service: 13
Hunt Group Priority: 64
Hunt Group Type: RAD
Phase Timer Ring: 1
3.) Added RAD ext's 5560,5561,5562,5563 as members of Hunt Group 5599
4.) Created Hunt Group (6000) with the following settings:
Hunt Group Mode: Circular
COS: Leave blank
First RAD: 5599
Hunt Group Priority:64
Hunt Group Type: Voice
5.) Added analog ext 8801 as a member of Hunt Group 6000
6.) Setup Call rerouting First Alternative (5) with the following settings:
All options: This
Directory Number: 5500 (5500 is our hunt group that rings the receptionists live)
7.) Setup Call Rerouting Always Alt (101) with the following settings:
All options: Reroute
Directory Number 6000
8.) Rerouted my DIDs accordingly:
Call Rerouting Day: 101
Call Rerouting Night 1 & 2: 2 (2 reroutes to our voicemail hunt group)
Call Rerouting 1st Alt: 5
9.) Adjusted the following timer in COS 1 (the COS my Trunks are assigned to):
Call Forward No Answer Timer: 5 (5 is the length of my RAD message)
10.) Adjusted the following timer in the Systems Options Assignment:
Call Rerouting Timer: 40 (at 40 seconds the call is rerouted from 1st Alt to 2nd Alt.
1.) Setup a Class of Service (13) with the following settings:
Recorded Announcement Device: Yes
Recorded Announcement Device - Advanced: Yes
Answer Plus Message Delay to Message Timer: 5
Answer Plus Expected Off-hook Timer: 6
Answer Plus Message Length Timer: 5
Answer Plus System Reroute Timer: 5
2.) Setup a hunt group (5599) with the following settings:
Class of Service: 13
Hunt Group Priority: 64
Hunt Group Type: RAD
Phase Timer Ring: 1
3.) Added RAD ext's 5560,5561,5562,5563 as members of Hunt Group 5599
4.) Created Hunt Group (6000) with the following settings:
Hunt Group Mode: Circular
COS: Leave blank
First RAD: 5599
Hunt Group Priority:64
Hunt Group Type: Voice
5.) Added analog ext 8801 as a member of Hunt Group 6000
6.) Setup Call rerouting First Alternative (5) with the following settings:
All options: This
Directory Number: 5500 (5500 is our hunt group that rings the receptionists live)
7.) Setup Call Rerouting Always Alt (101) with the following settings:
All options: Reroute
Directory Number 6000
8.) Rerouted my DIDs accordingly:
Call Rerouting Day: 101
Call Rerouting Night 1 & 2: 2 (2 reroutes to our voicemail hunt group)
Call Rerouting 1st Alt: 5
9.) Adjusted the following timer in COS 1 (the COS my Trunks are assigned to):
Call Forward No Answer Timer: 5 (5 is the length of my RAD message)
10.) Adjusted the following timer in the Systems Options Assignment:
Call Rerouting Timer: 40 (at 40 seconds the call is rerouted from 1st Alt to 2nd Alt.
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Mitel MiVoice Business/MCD/3300 / Re: Play Announcement Alerting Caller of Call Recording Then Ring Live to Operators
« on: July 23, 2013, 10:21:15 AM »
LoopyLou,
Please see my original post. I have no preference on how my end goal is achieved. My end goal is to play a recording alerting the caller that the call is being recorded. Can you please tell me how to do this via your mentioned ACD method.
Thank you,
Nathan
Please see my original post. I have no preference on how my end goal is achieved. My end goal is to play a recording alerting the caller that the call is being recorded. Can you please tell me how to do this via your mentioned ACD method.
Thank you,
Nathan
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Mitel MiVoice Business/MCD/3300 / Re: Play Announcement Alerting Caller of Call Recording Then Ring Live to Operators
« on: July 22, 2013, 04:11:05 PM »
Hi LoopyLou,
I see that this method will not work, but surely there has to be another option. I am sure this can be done. Otherwise, no company that records calls could purchase a Mitel?
Thank you,
Nathan
I see that this method will not work, but surely there has to be another option. I am sure this can be done. Otherwise, no company that records calls could purchase a Mitel?
Thank you,
Nathan
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Mitel MiVoice Business/MCD/3300 / Re: Play Announcement Alerting Caller of Call Recording Then Ring Live to Operators
« on: July 22, 2013, 11:29:35 AM »
This seems like something that should be a common setup. Does anyone know how to achieve this?
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Mitel MiVoice Business/MCD/3300 / Re: Play Announcement Alerting Caller of Call Recording Then Ring Live to Operators
« on: July 19, 2013, 10:56:19 AM »
Hi X-Man, Yes, I understand you are trying to explain how it should work. I did not quite understand the details of how it should work. Thank you.
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Mitel MiVoice Business/MCD/3300 / Re: Play Announcement Alerting Caller of Call Recording Then Ring Live to Operators
« on: July 18, 2013, 02:40:06 PM »
X-man, I am sorry, I did not quite understand your last post?
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Mitel MiVoice Business/MCD/3300 / Re: Play Announcement Alerting Caller of Call Recording Then Ring Live to Operators
« on: July 18, 2013, 12:23:12 PM »
X-Man, I tried what you suggested however the nupoint vm system is not putting the call in box 2000 (I just here the message "please enter a vm box number"). The only part of your message that I did not understand was when you said "I think you can leave the name tag hunt group empty but I'm never sure". I am not sure what this means exactly.
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Mitel MiVoice Business/MCD/3300 / Re: Play Announcement Alerting Caller of Call Recording Then Ring Live to Operators
« on: July 18, 2013, 11:25:41 AM »
I tried 2 things that both did not work. 1.) I setup 5880 as a phantom number by adding it as a single line on an extension in multiline set key assignment. I then went to call rerouting assignment and set call reroute day/night1/night2 to 60. 60 is setup to route to 2000 in the call rerouting always alternative. 2000 is a hunt group with no members with the following settings:
Mode: Terminal (Also tried Circular)
COS: 1
Hunt Group Priority:64
Hunt Group Type: NameTag
I then went to call rerouting assignment and set 2000 to 2's under day/night1/night2. In call rerouting always alternative we have 2 pointed to 5000. 5000 is setup as our VoiceMail Hunt Group.
When I try this setup and call 851-5880 the voicemail system answers with the standard "Please enter a vm box number" which tells me the vm system is reading the call as 5880.
2.) I tried the same setup except pointing 5880 to 2000 in system speed call. When I call 851-5880 the call rings into the correct vm box 2000 which then transfers the call back to hunt group 5500 which is the hunt group that our live calls are setup to ring in on. However the problem here is that when the call rings into the live receptionists their screen pop software reads the call as 5500 and not 5880.
2000 is setup as a call director box and I tried using all of the transfer types pointing them to 5500.
Mode: Terminal (Also tried Circular)
COS: 1
Hunt Group Priority:64
Hunt Group Type: NameTag
I then went to call rerouting assignment and set 2000 to 2's under day/night1/night2. In call rerouting always alternative we have 2 pointed to 5000. 5000 is setup as our VoiceMail Hunt Group.
When I try this setup and call 851-5880 the voicemail system answers with the standard "Please enter a vm box number" which tells me the vm system is reading the call as 5880.
2.) I tried the same setup except pointing 5880 to 2000 in system speed call. When I call 851-5880 the call rings into the correct vm box 2000 which then transfers the call back to hunt group 5500 which is the hunt group that our live calls are setup to ring in on. However the problem here is that when the call rings into the live receptionists their screen pop software reads the call as 5500 and not 5880.
2000 is setup as a call director box and I tried using all of the transfer types pointing them to 5500.
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Mitel MiVoice Business/MCD/3300 / Re: Play Announcement Alerting Caller of Call Recording Then Ring Live to Operators
« on: July 17, 2013, 11:01:42 AM »
OK, but after the message plays on the 2000 vm, when the call reroutes back to the hunt group 5500 which rings the receptionist live, I need the call to be identified as 5880 and not 2000.
So basically I would need the call to come in as 5880 (or any other DID), reroute to 2000 and be identified as 2000 by Nupoint and reroute back to hunt group 5500 at which point it would be identified as 5880 (or any other of my DIDs).
So basically I would need the call to come in as 5880 (or any other DID), reroute to 2000 and be identified as 2000 by Nupoint and reroute back to hunt group 5500 at which point it would be identified as 5880 (or any other of my DIDs).
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Mitel MiVoice Business/MCD/3300 / Re: Play Announcement Alerting Caller of Call Recording Then Ring Live to Operators
« on: July 16, 2013, 05:48:28 PM »
I am currently using Nupoint. Here is what I tried...
1.) I setup a phantom number 2000. I call rerouted 2000 to our voicemail system.
2.) I setup a DID 851-5880. I setup 5880 as a phantom number. I used the call rerouting to point calls from 5880 to 2000.
3.) I setup a vm box in Nupoint as a call director that plays a message and then transfers the calls back to hunt group 5500 (which rings our receptionists phones for live answer).
The problem with this is that the Nupoint is picking up the 5880 and trying to send the call to a vm box 5880. I guess I do not understand how to point all of my DID's to one voice mailbox (2000).
Thank you,
Nathan
1.) I setup a phantom number 2000. I call rerouted 2000 to our voicemail system.
2.) I setup a DID 851-5880. I setup 5880 as a phantom number. I used the call rerouting to point calls from 5880 to 2000.
3.) I setup a vm box in Nupoint as a call director that plays a message and then transfers the calls back to hunt group 5500 (which rings our receptionists phones for live answer).
The problem with this is that the Nupoint is picking up the 5880 and trying to send the call to a vm box 5880. I guess I do not understand how to point all of my DID's to one voice mailbox (2000).
Thank you,
Nathan
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Mitel MiVoice Business/MCD/3300 / Play Announcement Alerting Caller of Call Recording Then Ring Live to Operators
« on: July 15, 2013, 06:09:47 PM »
I have tried to do this several ways and have failed each time. I think I am making this more complicated than it needs to me. Can someone please help? I simply need all calls to go to a recorded announcement alerting them that all calls are monitored and recorded for quality assurance and then immediately go to a hunt group which rings our operators for live call answering.
Any help would be greatly appreciated.
Thank you,
Nathan
Any help would be greatly appreciated.
Thank you,
Nathan
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