Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Intercept Handling on ACD path

« on: August 08, 2013, 05:44:58 AM »

That sounds like a plan.

Thanks LoopyLou

2

Mitel MiVoice Business/MCD/3300 / Intercept Handling on ACD path

« on: August 02, 2013, 04:41:55 AM »

Hi,

Wondering if you guys had some advice with regards to intercept handling.

I have an ACD path that interflows to a non-ACD agent (just a normal DN).
If that DN is out of service I want it to intercept to another DN.

Intercept is working normally between to DN's.
However when the call interflows to the DN it does not intercept based on the out of service rule.

I am guessing it is because the DDI is still the path and not the actual DN even though it has interflowed.
However I cannot set an intercept number on the path itself.

Thanks in advance.

3

Mitel MiVoice Business/MCD/3300 / IDS Sync failing to update existing DN's

« on: July 11, 2013, 03:28:46 AM »

Hi,

I am having trouble getting IDS sync to update existing user information on my 3300.
Active software load: 12.0.1.24
Platform: MXe, 512MB

If the DN does not exist, IDS creates the extension without a problem and if I then change details on the DN and do another sync it also applies the changes without problems.

However I am trying to sync with existing DN's that were not created using IDS sync.
The extensions I am trying to update are checked for IDS Manageable.

This is the error log from the IDS Data Management:-

Personal Information
 Last Name  Leandra 
 First Name  Petzer 
 Department  Tenders 
 Location  High Road 
 Role   
 Language   
 Email  leandra.petzer@dieselpower.co.za 
 Login ID   
 
Service Information
 Directory Number  9338 
 
 
Hosting Information
 Home Element  Host1 
 Secondary Element   
 Directory Server  ADTE02 
 Distinguished Name  CN=Leandra Petzer,OU=Benoni Users,OU=BDM Users,DC=BDM,DC=local 
 
 
Other Information
 Date/Time  2013-07-09 11:52:19 
 Last Retried  2013-07-09 15:20:29 
 Action  Add 
 Status  Application Error 
 Reason  User/device: The directory number already exists.

4

Mitel MiVoice Business/MCD/3300 / Re: Scheduled FTP Backup failure

« on: July 05, 2013, 05:38:14 AM »

It was a routing problem with regards to reverse traffic. The network guys fixed it for me.
Thanks for the assist.

5

Mitel MiVoice Business/MCD/3300 / Re: Scheduled FTP Backup failure

« on: July 05, 2013, 04:43:15 AM »

Thanks.

I will investigate and revert back.

6

Mitel MiVoice Business/MCD/3300 / Scheduled FTP Backup failure

« on: July 04, 2013, 05:04:16 AM »

Hi,

I have a problem backing up one of our 3300 controllers to our FTP server.
Active Software Load:     12.0.1.24
Platform:                          MXe, 512MB

I have multiple controllers all backing up to the same FTP with the same FTP authentication details and they all work, however this one controller fails when attempting to login to the FTP server.

FileZilla log:-
(000139) 7/4/2013 10:34:24 AM - (not logged in) (xxx.xxx.xxx.xxx)> Connected, sending welcome message...
(000139) 7/4/2013 10:34:24 AM - (not logged in) (xxx.xxx.xxx.xxx)> 220 FileZilla Server version 0.9.33 beta
(000139) 7/4/2013 10:34:24 AM - (not logged in) (xxx.xxx.xxx.xxx)> could not send reply, disconnected.

I have created multiple FileZilla logins and home directories, confirming write attributes etc to test, all with the same result.

The error logs from the Mitel:-
Software   4900   Error   2013/Jul/04   10:40:23   com.mitel.esmgmt.app.backuprestore.BackupRestoreM anager   Could not put the backup file to FTP server: 192.168.201.99
Software   4899   Warning   2013/Jul/04   10:40:23   com.mitel.esmgmt.ftpclientutils.FTPUtil   FTP: failed to start client. Check IP address or Port.
Software   4898   Warning   2013/Jul/04   10:40:23   com.mitel.esmgmt.ftpclientutils.FTPUtil   connect timed out

Any ideas or suggestions before I log a ticket with TechCentral?

Kind Regards

Westley