Messages

1

Introduction and Announcements / Re: Mitel Was Just Bought Out

« on: April 30, 2018, 11:43:37 AM »

Apparently there was some discussion between my Employer and Mitel on a call where Mitel is pushing to move towards Hosted Solutions within next 2 years.  Has anyone heard anything similar to that and any indication on how that affects vendors/certified techs?

2

Mitel MiVoice Business/MCD/3300 / Re: Ringback to External Callers when Hold Recalls

« on: August 22, 2017, 08:02:32 AM »

Nope, these are all PRI's.  The only IP traffic is between the phones and the systems.  I too have fought the SIP battle before.

3

Mitel MiVoice Business/MCD/3300 / Re: Call Hold

« on: August 17, 2017, 08:46:15 AM »

I have seen an issue like this for SIP Trunks.  The carrier didn't respond well to hold signaling being sent to them.  In our particular case, they didn't respond well to anything because of a misconfiguration on their equipment.  If these are SIP Trunks, you might do a trace to see what happens during the hold signaling.  You could also play with the SIP Peer setting "Avoid Signaling Hold to the Peer".

4

Mitel MiVoice Business/MCD/3300 / Re: Originating Line info - private paystation

« on: August 15, 2017, 11:45:55 AM »

You might also check CEID programming.

5

Mitel MiVoice Business/MCD/3300 / Re: Mitel 53XX

« on: August 15, 2017, 11:35:40 AM »

If you are setting the volume to MAX, it will always reset.  You can set it to 1 less than MAX and it should stay there.  If it is a Hot Desk User, it will also reset to default of 4 if they logout.  There isn't a way to prevent the volume from being changed by the user otherwise.

6

Mitel MiVoice Business/MCD/3300 / Re: Call Hold

« on: August 15, 2017, 11:29:34 AM »

Are the same lines used in all outside world call scenarios?  So, if you call location A direct from the outside world, is there any difference in where the call comes in compared to it being a Call Center call?

7

Mitel MiVoice Business/MCD/3300 / Ringback to External Callers when Hold Recalls

« on: August 15, 2017, 10:17:31 AM »

This is an odd one.  We recently upgraded 3300's/vMCD's to 8.0 SP2 and now when someone puts an external call on hold, there is no ringback to the external caller to let them know hold time has expired.  The customer wants the outside caller to hear Ring Back when the hold timer expires.  I would think that this was an 8.0 SP2 issue, but I've had another person tell me that they have seen this before in previous versions and never found a fix.  I have a ticket going with Mitel, but the process is rather slow because it is being handled in India.

Has anyone seen this and/or found a fix for it?

8

Mitel MiVoice Business/MCD/3300 / Re: Voicemail keeps coming back

« on: April 11, 2017, 10:44:19 AM »

Does this user have MiCollab Client?  If so, it might have a status that is reverting the call forwarding back to voicemail.

9

Mitel Software Applications / Re: NuPoint CallFlow - Critical RNA

« on: April 07, 2017, 11:39:13 PM »

About the only way to figure out why is to use the console and do some tracing from event recorder.

10

Mitel Software Applications / Re: Can't call from Softphone on company WIFI

« on: April 06, 2017, 08:18:40 PM »

I've seen this before.  We had customers setup another wireless SSID for the softphones.  The network for that SSID would have DNS configured to keep teleworker type applications pointed at the public addresses.  Then they just setup their firewall and the routing to send traffic through the public MBG as normal.  That way they didn't have to constantly remove teleworker mode in the apps.

11

Mitel MiVoice Business/MCD/3300 / Re: Desk Phone Call Forwarded to Mobile Phone - Issues with Voicemail

« on: April 06, 2017, 07:50:29 PM »

Is External Hot Desk involved?  I don't think i've ever seen internal voicemail answer a call that has been forwarded back out the trunks?  MiCollab involved maybe?

12

Mitel MiVoice Business/MCD/3300 / Re: Voicemail for a ring group

« on: April 06, 2017, 07:45:24 PM »

To prevent problems with forwarding chains that might have occurred before the ring group, do the following:

1. Create an ACD Skill Group with no members and set it to not queue when no one is present.
2. Create a phantom extension on a button somewhere that you will then call reroute always to voicemail hunt group
3. Build an ACD Path and set the path unavailable options to go to the phantom extension.
4. Build a mailbox matching the phantom ext.
5. For the Message Lights, just put a Message Waiting key for the phantom extension on each of the phones.

Only thing left to do after that is set the timer on the ring group to an acceptable number and set its overflow point to be the acd path.

13

Mitel Jobs and Mitel Careers / Re: Looking for a Remote Only tech position

« on: April 06, 2017, 01:45:50 PM »

Looking for a full-time position.  Trying to find a job

14

Mitel Jobs and Mitel Careers / Looking for a Remote Only tech position

« on: April 06, 2017, 12:57:53 PM »

Mitel 3300 and Inter-Tel, Contact Center, MiCollab, (the list goes on).  also cisco and hp. Years of experience.  Great at customer service.

15

Mitel MiVoice Business/MCD/3300 / Re: 5340e chooses when to ring or not (ringer sound only.)

« on: May 12, 2016, 09:49:34 AM »

I have a customer site doing this as well.  It is a mixture of phones, where some are ACD Agents and some are not.  At first, we thought only the ACD Agents were experiencing the issue, but then discovered that non-acd phones are doing it as well.  Mitel has a known bug for the ACD agent issue that requires an upgrade to fix it.  This is still an issue on the non-acd phones.