Messages

1

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 problems

« on: June 10, 2013, 10:13:30 AM »

We've just upgraded to 5.1 sp4 so hopefully it will fix the issue.
Have tried a new switch as well.

Thanks for all the replies.

2

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 problems

« on: June 06, 2013, 04:43:00 PM »

Thanks for your reply. We do use csm and the suppliers are involved just wondered if anyone had seen the problems before.

3

MiVoice Office 250/Mitel 5000 / Mitel 5000 problems

« on: June 06, 2013, 01:46:14 PM »

Hi
I am IT manager for a small business using Mitel 5000 system with 40 handsets.
We've recently had problems with the phones. Users have experienced delays in answering calls they press the answer on the phone and it takes a few seconds to register. We've also had external and internal calls cut out mid conversation.
I've had the phone lines checked which are all ok. I've separated the data and voice network, connected one phone at a time and even had the full system swapped out which hasn't made any difference. The problem is the delay is an intermittent problem so it's hard to diagnose.
We are a telemarketing company so rely on the phones.
Can anyone help?

Thanks in advance.