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Mitel Software Applications / Re: PrairieFyre Client Setup?
« on: June 18, 2013, 09:27:16 PM »
Just go to CCMWeb and grab it again. client_setup.exe has to be there. Otherwise, download the latest fixpack and reinstall.
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Mitel Software Applications / Re: Prairefyre- contact center MBG connector crash
« on: May 23, 2013, 10:55:19 PM »
You'll need to check the logs. They are located in the local users 'Documents' folder. It might tell you what the issue is. Could be as simple as pre-reqs for .NET or something is messing it up and causing it to crash. Check the version of the MBG as well. The connector will only support a certain one (I think 7 and up IIRC).
That and 6.0.2.2 is GA tomorrow (5/24/2013), so you can go that in hopes of clearing the issue.
Otherwise, email support@prairiefyre.com. They will want the logs on the client though.
Is it crashing when your using a specific application? As soon as you connect? After 10 minutes?
That and 6.0.2.2 is GA tomorrow (5/24/2013), so you can go that in hopes of clearing the issue.
Otherwise, email support@prairiefyre.com. They will want the logs on the client though.
Is it crashing when your using a specific application? As soon as you connect? After 10 minutes?
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