Messages

1

Mitel MiVoice Business/MCD/3300 / Re: AA Greeting

« on: August 19, 2015, 06:49:51 PM »

Ralph,

Thanks so much for that! Luckily I was able to take an educated guess at the password and got in on the first try.

Thanks again,
Westley

2

Mitel MiVoice Business/MCD/3300 / AA Greeting

« on: August 19, 2015, 12:12:21 PM »

Hi,

I am having a problem trying to figure out how to change an AA greeting.

Nearest I can tell, using the web portal, this is our incoming call route during afterhours, when AA is turned on.

Trunks are LS/GS.
Trunk Service Number - 2
Circuit Descriptor Number - 11
Trunk Group 2
Class of Service - 7
Class of Restriction - 1
Non-Dial In Trunks Answer Point (day/night1/night2) - 7600

Call Rerouting Assignment - 7600 Settings
Day - 1, Night1/Night2 - 2, 1st Alt - 2, 2nd. Alt - 1

Call Rerouting Always Alternative Assignment
1 - All settings at No Reroute
2 - DID/TIE/CO/INT - Reroute, Dir Number - 2459
3 - DID/TIE/CO/INT - Reroute, Dir Number - 7600
4 - DID/TIE/CO/INT - Reroute, Dir number - 3450

Call Rerouting First/Second Alternative Assignment
1 - All settings at Normal, no directory number
2 - All settings at This, Directory Number 2459

Multi Level Auto Attendant Configuration is all blank

I'm used to Nortel/Partner/Switchvox/FreePBX. This Mitel makes me feel like an idiot.

Any help appreciated.

Thanks,
Westley

3

Mitel MiVoice Business/MCD/3300 / Incoming Calls Ringing to no where

« on: May 14, 2013, 10:14:05 AM »

Hi,

I've just taken over handling this Mitel 3300 CXi and it is driving me nuts.

Just moved from a PRI line to 4 LS/GS lines. Everything was working good for about a week and now incoming calls are getting lost somewhere.

Outgoing calls can still be made, but incoming calls just ring and ring.

I've gone thru all the settings the best I can and don't see anything wrong. Then again, I feel like I'm speaking a foreign language dealing with this Mitel, so it could be staring me in the face.

Any ideas how I can even begin to trace how incoming calls are being handled?

Thanks,
Westley