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Mitel MiVoice Business/MCD/3300 / Voice Mail from External Callers not Hitting VM Mailbox
« on: April 30, 2013, 04:57:22 PM »
Hi there -- Mitel newbie here.
I have a user that is unable to receive voice mails left for her from a caller not in our 3300 system. Her message lamp is activated when a user from inside our building leaves a message but when an external caller leaves a message there is no sign of it on the handset. I've compared her set up to other users in our system (myself included) that can successfully receive voice mail from external users and can't see anything that pops out to me as being different. Is this something anyone has heard of before?
Many thanks in advance for pointing me in the right direction!
I have a user that is unable to receive voice mails left for her from a caller not in our 3300 system. Her message lamp is activated when a user from inside our building leaves a message but when an external caller leaves a message there is no sign of it on the handset. I've compared her set up to other users in our system (myself included) that can successfully receive voice mail from external users and can't see anything that pops out to me as being different. Is this something anyone has heard of before?
Many thanks in advance for pointing me in the right direction!