Messages

1

MiVoice Office 250/Mitel 5000 / Talk Time Being Transferred

« on: September 18, 2014, 05:11:11 AM »

Hi All,

Hope your OK... We used to have the Milte 3300 controller but have recently moved to the Mitel 5000.

We use a call logging system that displays the users inbound / outbound talk time, it isn't working correctly now since moving to the Mitel 5000 and from what I can see it's because of the following.

User A answers the phone and talks to the customer for 3mins, User A then transfers the call to User B the 3mins talk time gets transferred with the call to User B so when User B ends the call the total talk time stays with User B and User A never sees the 3mins.

Hope this makes sense and fingers crossed it's an easy fix.

Thanks,

Scott

2

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 problems

« on: July 03, 2014, 07:11:30 AM »

Hi Mrchengle, did upgrading to 5.1 sp4 fix this issue?

3

MiVoice Office 250/Mitel 5000 / TimPlus

« on: June 19, 2014, 03:44:16 AM »

Hi Guys,

We have recently moved from a 3300 to a Mitel 5000 system...

We used to use TimPlus to display our call stats on the 3300, I'm trying connect this to our new 5000 system using port 4000 but it isn't connecting.

Does anyone know which port I should be using or if there is a different setting I need to use.

Thanks.

4

Mitel Software Applications / Re: Unified Communicator Express & Terminal Server

« on: May 06, 2014, 08:25:01 AM »

Sorry, not used UCX a lot.

While UCX might be supported maybe IPDIAL.exe isn't???

Possibly... But it doesn't say anything in the documentation. It is very very strange.

5

Mitel Software Applications / Re: Unified Communicator Express & Terminal Server

« on: May 06, 2014, 07:54:42 AM »

I think you'll find that UCX is not supported in a Multi User environment like Terminal Server.

Hey, thanks for the reply.

I've just been looking through the documentation and it's say you can run it on a terminal server... http://download.unifiedcommunicatorexpress.com/ucx/3.0/UCExpress_3.0_IT_Guide.pdf

Thanks,

Scott

6

Mitel Software Applications / Unified Communicator Express & Terminal Server

« on: May 06, 2014, 06:21:08 AM »

Hi Guys,

Hope your OK.

I'm having a problem with the UCE & a terminal server.

We basically send a query to the IPDIAL.EXE to dial a number, this is working fine for one users. When another user sends the query it connects to the wrong phone basically whichever phone connected first to the system it uses this as it's master phone...

Has anyone else had this problem before?

Thanks,

Scott

7

Mitel MiVoice Business/MCD/3300 / TAPI Integration - Who is Using The Phone

« on: April 24, 2013, 11:42:57 AM »

Hello,

I'm wondering if it's possible using TAPI to see if you can show who is currently using the phone and who isn't??

Has anyone been able to do this?

Thanks,

Scott