Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Phone Rings When User Gets Voicemail

« on: July 09, 2013, 04:06:18 PM »

I believe I found the setting...thanks!

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Mitel MiVoice Business/MCD/3300 / Re: Phone Rings When User Gets Voicemail

« on: July 09, 2013, 02:18:27 PM »

We are using the embedded Mitel voicemail

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Mitel MiVoice Business/MCD/3300 / Phone Rings When User Gets Voicemail

« on: July 09, 2013, 10:20:16 AM »

Hello,

For only one of our users, the phone rings when he receives a voicemail. Upon receiving a voicemail, his notification light flashes then a few seconds later his phone goes off (it shows "voicemail port" on the caller ID).

How can we disable that feature? I am not finding anything set differently in his voicemail settings.

Thanks,

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Mitel MiVoice Business/MCD/3300 / Re: How to Retrieve Voicemail Logs

« on: May 15, 2013, 05:56:28 PM »

Thanks for all the help. So I was able to retrieve the logs with FileZilla. I tried searching for evidence to see whether the voicemail server attempted to contact the mail server. I used the following search terms: "email", "smtp", "(my email alias)", "(full email address"), "(IP of email server)", as well as many other terms, but no luck.

Unless I am missing something here, it doesn't look like the voicemail server is sending those voicemail messages to the SMTP server.

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Mitel MiVoice Business/MCD/3300 / Re: How to Retrieve Voicemail Logs

« on: May 10, 2013, 03:57:05 PM »

Thanks Ralph!

So just to be clear, you browse to the IP address of the Mitel and then navigate to that directory?

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Mitel MiVoice Business/MCD/3300 / How to Retrieve Voicemail Logs

« on: May 10, 2013, 01:19:42 PM »

Hello,

I am troubleshooting an issue with Mitel voice mail messages not being forwarded to email, and I am trying to narrow it down to see if it is an issue with the voicemail server or the mail server.

At this point, it doesn't seem to me that the Mitel is sending those voicemail messages to the mail server. I checked all the settings many times. How can I determine if those voicemails are being sent? What can I look for in the logs. I am not seeing anything in the logs to either confirm or deny.

Thanks,

7

Mitel MiVoice Business/MCD/3300 / Re: Voicemail to Email With Hosted Rackspace

« on: May 10, 2013, 12:43:42 PM »

Thanks. I guess I did that, but no luck.

Is there a way in the mitel to see if the emails are going out? I am checking the SME server logs and I am not seeing any indication that anything is attempting to be sent, so I have a feeling the mitel is not even sending those voicemail messages, although I do get the voicemail on my phone. Been checking the Mitel logs but haven't found anything useful.

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Mitel MiVoice Business/MCD/3300 / Re: Voicemail to Email With Hosted Rackspace

« on: May 09, 2013, 04:17:11 PM »

OK so I set up an SME server, and I am able to send test messages from that SME server to my company email.

How do I set it up so it is relaying emails from the Mitel Voicemail Server?

9

Mitel MiVoice Business/MCD/3300 / Re: Voicemail to Email With Hosted Rackspace

« on: May 09, 2013, 01:41:08 PM »

I followed johnp's advice and deployed an SME server.

John, not seeing where you can configure email relay? This is the only screen I see in Server Manager

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Mitel MiVoice Business/MCD/3300 / Re: Voicemail to Email With Hosted Rackspace

« on: May 01, 2013, 12:55:02 PM »

Thank you all for the replies!

I am just trying to use the embedded VM and my software load is 10.0.0.13_1.

I am aware of the issue where an email gets rejected because it is being sent in the form of user@ip_address. We had that same exact problem at another site, so I made sure I set up the correct DNS settings on this one.

acraig00 and johnp thanks for your suggestions - It seems that I will need something onsite (SMTP server of some sort) to handle sending the emails, correct? At our other site, we ended up going through an IMAIL server that was being used for another purpose.

I will look into setting up an SME server or an SMTP relay. I do have a couple of servers and boxes that I can use for that purpose.

Let me know if you have any resources/documentation that I can read...

Thanks a lot!

11

Mitel MiVoice Business/MCD/3300 / Voicemail to Email With Hosted Rackspace

« on: April 30, 2013, 03:27:56 PM »

Hello,

We are trying to set up voicemail to email functionality but having some trouble.

We currently have hosted Exchange 2007 with Rackspace. Does anyone know if you can connect directly to Rackspace from the Mitel VM system?

I contacted Rackspace and they gave me the settings for mail relay, but we don't have an SMTP server onsite now so I am wondering if that would work without an SMTP server onsite.

Thanks,

12

Mitel MiVoice Business/MCD/3300 / Changing Hold Time (Callback)

« on: April 23, 2013, 04:42:33 PM »

Hello,

I am kinda new to administering our Mitel 3300 so bear with me

Users are complaining that if they put the caller on hold for more than 1 minutes, they get a callback. How can you disable that feature or change the timer (please provide a detailed description of where that settings is)

Thanks!