Messages

1

MiVoice Office 250/Mitel 5000 / Re: phantom extension

« on: September 12, 2014, 07:44:03 PM »

I too have used the hunt group method a couple of times.
put a ring group with two members in it (the phantom and your extension) into the hunt group.

when your extension rings, only your key flashes - pick up answer the call
when the hunt group rings, both your key and the phantom key flash - pick up - answer the call

easy to tell what number was dialed.

2

MiVoice Office 250/Mitel 5000 / migrating a customer from a 200ICP to a 5000

« on: July 11, 2013, 12:48:12 PM »

we have been a 200 and 3300 dealer for years. we have just taken on the 5000 line and are soon to do our first "upgrade" from a 200ICP to a 5000 re-using the 5212 and 5224 sets. have gotten good at telling the customer what to expect when going from a 200ICP to a 3300, but have nothing on this migration.
Does anyone have a list of expected differences? I can see it will be quite long as HOLD is about the only feature that works the same and was hoping on a head start.
thank you very much for any insight. I will be posting in other forums and will update all with my compiled findings.

3

Mitel Software Applications / Re: UCA 5 Accounts keep deactivating

« on: June 21, 2013, 11:33:39 PM »

this is expected behaviour if you are running your UCA in a virtual environment and you have not purchased the virtual license. This was happening on one of our sites. it was virtual before virtual was sanctioned. I upgraded it and didn't think to check for the license as it has virtual before. Had to reactivate every day. First thing tech support asked.

4

Mitel Software Applications / Re: Nupoint - checking VM externally * key not working

« on: June 21, 2013, 11:27:05 PM »

funny, I just ran into this same thing this week.
as per the help file, this is expected behaviour. it says to press * before your mailbox number.
so from outside, the first * gets you to the message center and you need to press another * before the mailbox number.
turns out that this seems to work for when you have the EAG enabled and when you don't so this will be our new procedure.

5

Mitel MiVoice Business/MCD/3300 / Re: Serving Teleworker IP via DHCP

« on: April 26, 2013, 09:16:13 AM »

Assume you mean a dhcp server at a remote site, serving addresses to multiple teleworker phones.
If that is the case, yes we have done it. Use the MBG WAN address in option 128 & 129. The usual in 130.
You can even add diff service.