Messages

1

Mitel MiVoice Business/MCD/3300 / Re: 3300 6.0 CO Trunks Not Disconnecting

« on: April 23, 2013, 07:04:34 PM »

I have tried the pestering thing.  They actually found it funny, like dangling the carrot.
I did the analog meter thing.  See below:

line voltage: 48 volts
far-end caller rings: needle fluctuates
call pickup & connect: voltage drops real low (cant remember the reading)
far-end hangs up: voltage drops to about 0 then rises slightly above the "call connect" reading

voltage stays there for over 40 seconds until I manually dicsonnect quickly rises to 48 volts

Is this what is expected?

2

Mitel MiVoice Business/MCD/3300 / Re: 3300 6.0 CO Trunks Not Disconnecting

« on: April 23, 2013, 11:06:40 AM »

Interesting that both people with the issue are from the Caribbean. Wonder if its a trait of CO's in that area?

I didnt take you long to figure that out my friend and you are correct.  The Telco staff have a major 'issue' providing information on the trunk settings.  They sell the systems too and when they havent provided the system they are like talking to a brick wall for info such as trunk settings.

My problem hasnt gone away.  I disabled the voicemail settings sine that was where the calls were held up.  I lowered the timers to the min and still no joy. 

Im trying to figure out if there is a way to detect the line settings with some device or something. 

Perhaps Im wasting time, but the line provider just isnt forth coming with the info and we dont even have a dispute with them.  Last time I asked what was the disconnect timer setting the response was "milliseconds, its milliseconds"

Sorry to vent.  Perhaps I just needed to.  Lol

Suggestions on the next step are still welcome

3

Mitel MiVoice Business/MCD/3300 / Re: 3300 6.0 CO Trunks Not Disconnecting

« on: April 09, 2013, 11:10:58 PM »

Ok. Thanks all for the info.  Will do and report on my findings tomorrow

4

Mitel MiVoice Business/MCD/3300 / Re: 3300 6.0 CO Trunks Not Disconnecting

« on: April 08, 2013, 11:42:34 PM »

Have you verified that the CO is opening the circuit?

They (the CO) claim that they are.  Is there a way to verify?

I did try it out on an LS trunk that had a 200 ICP which was disconnecting the calls without a hitch.
But it didnt hang up the calls at all.

5

Mitel MiVoice Business/MCD/3300 / Re: 3300 6.0 CO Trunks Not Disconnecting

« on: April 08, 2013, 11:26:45 PM »

Exactly Johnp:  I am having a problem where calls don't hang up when the caller hangs up and the trunks remains 'busy'

6

Mitel MiVoice Business/MCD/3300 / Re: 3300 6.0 CO Trunks Not Disconnecting

« on: April 08, 2013, 11:23:43 PM »

I see why my post may be confusing.

I have 3 LS analog trunks on my 3300 CX controller running MCD 6.0. 

When the caller hangs up the system doesnt release the trunk and it stays busy.  That trunk cant be used again for up to an hour unless I manually disconnect it or "return them to service" through the command line.

Ive lowered the timers as mentioned by Ralph in the circuit descriptors to no avail.

7

Mitel MiVoice Business/MCD/3300 / Re: 3300 6.0 CO Trunks Not Disconnecting

« on: April 08, 2013, 09:45:02 PM »

Hi there,
I am having this problem myself and tried all that you suggested with the timers without success.
Is there anything else that can stop the disconnection.

Help!!

J