Messages

1

Mitel MiVoice Business/MCD/3300 / Re: VM Port going DND ?

« on: April 16, 2013, 10:22:40 AM »

I have jusy found the setting for COS (Users & Devices > Advanced Configuration > Station Attributes) and noted that this particular extension was in a different COS that the existings ones.. I have now changed this so hopefully that will resovle this

Many thanks for your prompt assistance to this issue

kind regards
Steve

2

Mitel MiVoice Business/MCD/3300 / Re: VM Port going DND ?

« on: April 16, 2013, 10:00:08 AM »

Thanks for your response, very helpful..

If I take the extension out of DND usng the web interface then I can ring that extension and hear the greeting.. however it doesn't seem to take too long before it goes back to being DND.

The COS could be an option - where can I find out what COS is in use for a RAD, I cannot seem to find the setting?

Many thanks
Steve

3

Mitel MiVoice Business/MCD/3300 / VM Port going DND ?

« on: April 16, 2013, 08:14:29 AM »

Hi.

I have a situation where we have a VM Port being used for a RAD greeting (which has a directory number of 739), but this keeps going in to DND mode? Does anyone know how and why this could happen!

Basically if I ring 739 directly I get a NO DISTB message. Running a maintenance command "LOCATE FEATURE EXTENSION 739" it shows:

Extension : 739                                                                 
Active Features :                                                               
Do Not Disturb                                                                 
Service Level: Full 

If I go to Users & Devices > Advanced Configuration > DND then I can set the DND to off, however I have done this already today and it has gone back on and I have no clue as to why!

This is the only one we have setup that is doing this!

Any advice would be appreciated!

Kind regards,

Steve

4

Mitel MiVoice Business/MCD/3300 / Re: ACD Express - limit queue

« on: April 09, 2013, 05:09:37 PM »

Thank you both for taking the time to respond, it is very much appreciated.. I was off today but will take a look tomorrow to see if I can come up with a solution based on your pointers..

5

Mitel MiVoice Business/MCD/3300 / ACD Express - limit queue

« on: April 08, 2013, 07:49:01 PM »

Hi,

I wonder if any one can point me in the right direction.. We have a 3300 using ACD Express with 3 paths currently.. We have 16 lines coming in on a PRI card that get filtered to the paths using DDI numbers. Each path has approx 2 agents.

The problem we have is if one DDI gets 16 calls for example, if locks out the other paths from being able to receive calls.. is there a way to limit (or perhaps overflow?) the number of calls waiting per express path?

Any advice would be very welcome, I have not been able to find anything that answers this yet and do not know enough about it myself!

Many thanks,

Steve