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Mitel MiVoice Business/MCD/3300 / Can't pickup lines, and a few other questions

« on: April 08, 2013, 01:50:59 PM »

I work at a hospital and we currently use a 3300 ICP. I have a user that will get a phone call from the front desk at our hospital clinic. The front desk will tell her she has a call on line 1 or 2, or whatever line her call is on. She will hit the line key on her telephone on her desk and will be unable to pick it up. They will have the transfer the call to her instead. The lady experiencing the issue said it just started happening here recently. Is there a setting to change that will allow her to be able to just push one of the line buttons to pick up her call?

Also is there a way you can remote access your voicemail if you're not in the office, or is it possible to have a call forward to your cell phone?

Thank you in advance for any help!