Messages

1

Mitel MiVoice Business/MCD/3300 / No Ringback on SIP Trunks

« on: April 12, 2016, 11:50:06 AM »

I recently switched over to SIP trunks from PRI, after a couple of hiccups the only issue left is that we don't always get a ringback when we dial out. Sometimes it works and sometimes it doesn't. I am using an MBG and did some trace routes to send to SIP provider and they are telling me they are sending the SIP 180ringing back to the MBG. Any help will be appreciated. Thanks

2

Mitel MiVoice Business/MCD/3300 / Re: Speed Dials not working after moving to SIP

« on: March 21, 2016, 04:01:06 PM »

Problem solved, just wanted to share with everyone. in SIP Peer Profile under SDP Options, "Renegotiate SDP to enforce Symmetric Codec" needs to be set to YES.  Mitel will be updating their white paper on this.  Thanks everyone for your input.

3

Mitel MiVoice Business/MCD/3300 / Re: Speed Dials not working after moving to SIP

« on: March 21, 2016, 10:50:12 AM »

Supervised transfers all work. I still have my 800#s on my PRI and when you call them and dial the DID the forwarding works. It just doesn't when you dial the DID (which is on the SIP). The calls are triggered to cell when I change the point to number on the speed dial. I change from the path to a direct cell #. I ran a trace route from the MBG and made test calls but the "bye" request I get from the SIP ends up in different places, sometimes in the PBX and sometimes in the MBG. The system I have is a 3300.

4

Mitel MiVoice Business/MCD/3300 / Re: Speed Dials not working after moving to SIP

« on: March 19, 2016, 09:12:55 AM »

Speed calls usually just dial out of system.  I have my helpdesk set up as one. During the week the DID (which I have set up as a speed call) forwards to an ACD path and on the weekends, it forwards to their cell phone so they can work from home. I moved from PRI Trunks to SIP on Wednesday and ever since then the speed dial or (outbound forwarding does not work). It connects the call and then drops it within 8 seconds. Nothing has changed on the PBX other than moving the lines to SIP.

5

Mitel MiVoice Business/MCD/3300 / Speed Dials not working after moving to SIP

« on: March 18, 2016, 02:56:40 PM »

I moved to SIP this week and I had some speed dials set up and now when we go to use them, they just ring and don't go to voicemail when they should. Anyone have any ideas. Of course I'm waiting to hear back from Mitel. Thanks

6

Mitel Software Applications / Re: NuPoint Emails to some but not others

« on: October 23, 2014, 02:40:10 PM »

yes Im using Advanced UM. Im not entering email addresses in Nupoint just the email alias. Ive checked and everything seems ok. I did once again delete once user and added them again and it started working. Still trying to figure out why some of the current users don't work.

7

Mitel Software Applications / Re: NuPoint Emails to some but not others

« on: October 23, 2014, 11:34:14 AM »

FCOS & GCOS are all the same, the emails addresses have been verified. I have verified mail server and ldap connections as well.

8

Mitel Software Applications / NuPoint Emails to some but not others

« on: October 23, 2014, 09:59:27 AM »

I have about 25 users set up with Advanced UM, but only a few actually receive the voice mail message on their email. I have deleted the users VM and added it back and it still doesn't work. I have added new users and those work. Not sure why it works for some and not others when everyone is set up the same.  Any assistance would be appreciated.

9

Mitel Software Applications / UCA 5.1.33 answering troubles

« on: March 18, 2013, 10:19:59 AM »

I installed the new UCA 5.1.33 and now we are not able to anwer our calls or make calls from it. I just get an error saying UCA failed to dial. When I check in the even log in the UCA server it gives me a SXERR_Congestion, and then 4 minutes later the phone dials on its own. I also cannot answer calls etc etc. Has anyone seen such an issue?