Messages

1

Mitel MiVoice Business/MCD/3300 / Re: overriding callers restriction for forwarding

« on: April 11, 2014, 06:53:56 PM »

The originating station will be any three-digit number, but the forwarding phone (the emergency phone, the extension dialed by the originator) will always be the same phone. The destination could be any number. Does a speed call number have a separate COS of its own? Maybe I could set up a speed dial feature to call the emergency phone if the speed call number can be given authorization on its own for outside line access. I hadn't thought of that.

2

Mitel MiVoice Business/MCD/3300 / overriding callers restriction for forwarding

« on: April 11, 2014, 12:58:32 PM »

Now that I have figured out Class Of Restriction (thanks to everyone who helped with that) I have a new but related problem. Most extensions are now restricted to in-house calls only, but we have one after-hours and emergency number that is forwarded to a volunteer after hours. We do this by transferring the emergency number to the volunteer's phone. The emergency phone has outside calling, but the in-house extensions that will be calling it do not. I would like to transfer emergency calls to cell phone numbers, but it turns out that the call restrictions are those of the caller's station, not the station that is transferring the call, so trying to transfer the emergency phone to an outside number won't work. Is there any way around this problem short of a clumsy 2-line answering machine with forwarding?

3

Mitel MiVoice Business/MCD/3300 / Re: Class of Restriction form seems to be missing

« on: March 06, 2014, 04:09:20 AM »

Well, thanks for the help and information. I think I have it figured out. What I have learned here plus my own experiments and a whole day of head scratching has led me to this:

COR Groups
A COR Group is just a list of numbers assigned by the user.

COR classes
There is no such thing as a list of CORs and there is no COR form. A COR exists because it appears in a COR Group.

ARS
An ARS route contains a COR Group entry, assigned by the user, which points to an entry in the table of COR Groups. A COR Group linked to a route in this way controls access to any route that links to it.

Station Attributes
Each station attributes record contains a COR entry for each of the three time periods Day, Night 1, and Night 2.
If the COR Group linked from a route in the ARS Route table contains the originating station’s COR, the route will be blocked for that station.

other
Simply creating a group containing “1-64” and entering that group in the COR for a station absolutely will not, by itself, block all outside calling.
There is no such thing as a COR form. There is only the COR Groups form, the link to its contents from ARS Routes, and the reference to it in Station Attributes.
Restrictions for digits dialed is strictly a matter for the ARS Route configuration.

Once again, thanks to everyone for the help.

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Mitel MiVoice Business/MCD/3300 / Re: Class of Restriction form seems to be missing

« on: March 05, 2014, 02:49:31 PM »

Sorry for my unclear posts, but I'm having a very hard time wording my question well. What I'm trying to ask is how to define a COR, since there is no form for that. I pretty much understand how the COR Groups work, but the entries, 1-64, in each group must come from somewhere, and I presume they comprise leading digits to be dialed. The only form I can find that consists of digits dialed is "ARS Digits Dialed", but that form doesn't seem to say anything about COR, unless Termination Type List works for that. I understand ARS (mostly), and I understand COS Groups, I just don't understand where the entries into the COR Groups form come from.

5

Mitel MiVoice Business/MCD/3300 / Re: stutter dial tone left over

« on: March 05, 2014, 02:01:08 PM »

OK, X-Man, that worked. The extension has "message light on" and "dialed call waiting". Any idea how to turn the flags off?

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Mitel MiVoice Business/MCD/3300 / Re: Class of Restriction form seems to be missing

« on: March 05, 2014, 01:14:18 PM »

Maybe I am missing the point altogether. I have been trying to restrict calling from a particular extension to a set of predefined numbers, such as local and toll-free only. It looks like the COR business can define "allowed" or "disallowed" for off-site calls only. Is that the case?

7

Mitel MiVoice Business/MCD/3300 / Re: Class of Restriction form seems to be missing

« on: March 05, 2014, 01:09:17 PM »

OK, Ralph, it's becoming clearer to me, but not entirely clear. ARS has a form for "ARS Route Lists" with 128 entries (no all blank), and it has "ARS Digits Dialed" which has a "Termination number" for each digit string (I guess that is a group of trunks), but I still don't see how to refer to any of the ARS forms in the "COS Group" form.

8

Mitel MiVoice Business/MCD/3300 / Re: stutter dial tone left over

« on: March 05, 2014, 01:01:29 PM »

The former voice mail system is a Repartee box. It communicates over 7 dedicated Mitel extensions using DTMF signaling. The phones are simple, dumb analog phones supplied by the user. I have tried #55 (Cancel All Features) from one of those phones to no avail. I was able to turn off the flashing message light feature by changing an entry in "ONS/OPS Circuit Descriptors", but don't see anything for message waiting dial tone signal.

When you say "Find an extension and run the maintenance command", I assume you are expecting to be able to enter command lines from the telephone set. No such luck here. It's just a phone.

9

Mitel MiVoice Business/MCD/3300 / Re: Class of Restriction form seems to be missing

« on: March 05, 2014, 12:51:26 PM »

Thanks X-Man, but I still don't entirely get it. The entries in the COR Groups form are 1 through 64, but I presume that each of the 64 classes must be derived from the digits dialed. I can't find where to do that. There is a form called "ARS Digits Dialed", but that is for call routing according to digits dialed, and ASFIK can't be applied individually to each extension, which is what we need to do.

I have read the article you mentioned, which is very good, but all it says about what makes up a COR is "Class Of Restriction. This form is used to define classes of what is allowed or denied." There doesn't seem to be a "Class Of Restriction" form.

Does COR interact in some way with ARS?

10

Mitel MiVoice Business/MCD/3300 / Class of Restriction form seems to be missing

« on: March 05, 2014, 05:18:35 AM »

There is a Class of Restriction Groups form on our system, but there is apparently no Class of Restriction. The help file mentions adding the Class of Restriction numbers to the Class of Restriction Groups form, but offers no clue how to create these. We have release 5.0 SP2. What do I not understand about this?

11

Mitel MiVoice Business/MCD/3300 / stutter dial tone left over

« on: March 05, 2014, 05:14:24 AM »

We have recently removed the external voice mail system from our Mitel 3300, and don't plan to replace it. Thing is, the stutter dial tone, presumably caused by messages waiting, remains on for some extensions. Can one turn it off some how?