Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Unable to unlight MWI - MCD

« on: June 14, 2017, 01:44:06 PM »

It is actually a dumb story. The handset was mine, and I added the MWI on it because we were replacing a bunch of handsets at our office and I was trying to swap them out without impacting users, so before and after hours. They had a VM that they shared and had 20 or so people responsible for retrieving and clearing VM. There was frequently a VM in there waiting, so I was unable to swap their handsets due to their MWI being in use. So I addedthe MWI on my phone so that I could see when it was unlit and would swap the handsets in the MCD and physically replace them. This project completed, but I was lazy about removing the MWI. After some time, that team started using a cloud solution, so they no longer needed the VM and so it was removed. I didn't get the memo, and for whatever reason my MWI stayed lit even though the attached VM was removed.

Adding my handset to a special COS and then the #33nnnn code did the trick.

2

Mitel MiVoice Business/MCD/3300 / Re: Unable to unlight MWI - MCD

« on: June 09, 2017, 01:10:50 PM »

Thanks Vince!

We added it to a special COS and we were finally able to unlight it.

3

Mitel MiVoice Business/MCD/3300 / Unable to unlight MWI - MCD

« on: June 08, 2017, 02:05:15 PM »

Hi guys,

We had an extension set up as a multiline appearance group and had phones set with a MWI for the VM. We discovered that this was no longer being used and it was deleted. Unfortunately, the MWI is lit and we are unable to remove it from phones because it is in use. Is there an easy way to get this MWI unlit so that we can remove it from extensions, or do we need to recreate the original multiline appearance group and add a VM to clear?

We've scoured the forums for a solution but haven't had success with what we've found so far.

4

Mitel MiVoice Business/MCD/3300 / Re: DND tells callers you are on the phone. How to change this?

« on: March 07, 2013, 12:52:24 PM »

There is no form for this? In the help file, it shows the busy options table and says that 5 is "N/A". All of the other options indicate that it will give some permutation of option 0, except for 5.

Greeting Option
 Plays...
 
0
(default)
 the following fixed system message in both the primary and alternate languages if Bilingual operation is enabled; otherwise in the primary language only:
 

"I'm sorry..." followed by the mailbox user's name (as recorded by the owner), then "...is currently on the phone"
 

followed by,
 

the fixed system prompt, "Begin speaking after the tone, then hang-up when you are finished or press any key for further options."
 
1
 the same greeting as Option 0. (Option 1 exists only to provide backward compatibility with earlier versions of the embedded voice mail application.)
 
2
 the fixed system prompt as per Option 1, followed by silence.
 
3
 the fixed system message, "I'm sorry, the person you are calling is currently on the phone." followed by the fixed system prompt, "Begin speaking after the tone, then hang-up when you are finished or press any key for further options."
 
4
 the fixed system message, "I'm sorry, the person you are calling is currently on the phone." followed by silence.
 
5
 N/A
 
Can someone confirm that setting this to option 5 would give the caller the mailbox user's standard VM greeting?

Thank you!