Messages

1

Mitel MiVoice Business/MCD/3300 / Re: MiVB FXO device

« on: April 14, 2025, 12:08:08 PM »

I haven't used a Grandstream for FXO service, but I have about a dozen providing FXS for some analog devices including faxes that have been pretty solid as long as they get a regular reboot. You can set up a scheduled reboot in the settings, I'd do weekly or monthly.

2

Mitel Software Applications / Re: YourSite Explorer programming time periods

« on: April 10, 2025, 12:03:20 PM »

Depending on your schedule rotation needs, YSE may not be the best place to set up the schedule, you may want to do it in the MiVB itself via Business Schedules and re-routes.

3

Mitel MiVoice Business/MCD/3300 / Re: How to check in realtime IP phones status in MIVB 10.x

« on: March 17, 2025, 10:25:45 AM »

Contact Center Client can monitor extensions if you have MiCC-Business.

4

Mitel MiVoice Business/MCD/3300 / Re: Set up CESID for 911 call from one controller that uses oubound on another

« on: February 21, 2025, 04:58:13 PM »

You may need to set up an emergency route both on the trunk gateway as well as on the trunks between controllers. That's how my setup is configured, at least.

5

Mitel MiVoice Business/MCD/3300 / Re: external forward from autoattendant

« on: February 19, 2025, 09:53:18 AM »

I would test by setting up a speed call that is their mobile, set this to override toll.
Then forward their extension to the speed call. This should overcome Class of Restriction issues.

That would have been my next suggestion 

This would definitely be the next thing to try, I've run across this issue before with voice mail systems that use SIP integration with the MiVB. I believe I even had to create a specific ARS entry for the external numbers.

6

Mitel MiVoice Business/MCD/3300 / Re: MiVB and phone 6930 firmware

« on: February 11, 2025, 10:36:21 AM »

The firmware is on the MiVB itself in /sysro/tftp

7

Mitel MiVoice Business/MCD/3300 / Re: Mitel support policy / end of life dates

« on: January 28, 2025, 04:58:06 PM »

They stopped making the 5300 series around 2018-2019, not long after releasing the 6900 series. The 5300 phones are still supported, however, and last I heard via a User Group webinar there's no plans to stop supporting the 5300 series sets on the MiVB platform for the foreseeable future.

8

Mitel MiVoice Business/MCD/3300 / Re: Voicemail Not Picking Up (Mitel 3300)

« on: January 28, 2025, 04:55:31 PM »

Thank you gentlemen! With a little poking around I found the Call Rerouting Alternatives field and changed it. This might be just how our system is set up, but if anyone comes across this and changing the first alternative to 2 doesn't work, try 10.

The correct setting will depend entirely on how your specific system is set up. Of the thousands I've touched over the last 20 years, *usually* re-route #2 is set up for voice mail. But not always.

9

Mitel MiVoice Business/MCD/3300 / Re: Direct Inward Dialing Service

« on: January 08, 2025, 09:16:47 AM »

If there was an Line Key appearance of that extension on a phone that was deleted, would it still remove the DID entry associated with the main phone? And if so, why?

I don't think so, at least I've never seen it. I've only seen the DID service entry removed when the primary destination DN is removed, meaning the set that has that DID assigned in the "DID Service Number" field in the Service Details tab in User and Services Configuration.

10

Mitel MiVoice Business/MCD/3300 / Re: Direct Inward Dialing Service

« on: January 06, 2025, 04:59:09 PM »

Are you deleting a set with a DID mapping associated with it? Entries shouldn't just disappear for no reason.

11

Mitel MiVoice Business/MCD/3300 / Re: Float Keys on Mitel 6940 with PKM

« on: January 06, 2025, 04:58:19 PM »

While I'm still on this thread, there are page buttons on the PKMs. The docs seem to indicate you can use them to switch between three pages. However, I can only ever get to page 1.  Is there a trick to going page 2 or 3?

Ralph

It's been a few years since I last worked with it so it may have changed in more recent releases, but my understanding was the M695 only supports multiple pages when connected to a phone in SIP mode, when in MiNET mode, you only get 1 page per PKM.

12

Mitel MiVoice Business/MCD/3300 / Re: Float Keys on Mitel 6940 with PKM

« on: January 06, 2025, 02:28:50 PM »

I'm not aware of any 6900 series devices supporting float keys, but you might want to check the documentation to be sure.

Nope, I was wrong, the 6930 and 6940's support float keys. I don't have any experience with setting them up, however.

13

Mitel MiVoice Business/MCD/3300 / Re: Float Keys on Mitel 6940 with PKM

« on: January 06, 2025, 02:24:20 PM »

I'm not aware of any 6900 series devices supporting float keys, but you might want to check the documentation to be sure.

14

Mitel MiVoice Business/MCD/3300 / Re: TCP/IP Port for PMS: 15374

« on: December 18, 2024, 10:30:56 AM »

Not that I'm aware of.

15

Mitel Software Applications / Re: MBG Error when updating the Blades options

« on: December 11, 2024, 09:56:57 AM »

Check the "messages" log file and see if there's any detail or helpful information there. I've never seen that error before.