Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 and MultiTech FaxFinder FF440 (Analog)

« on: February 13, 2013, 02:56:50 PM »

I checked the COS for the trunk labeled "PRI Trunks" and the auto campon timer is already blanked out (it is NOT set to zero).

2

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 and MultiTech FaxFinder FF440 (Analog)

« on: February 13, 2013, 02:45:02 PM »

We had played around with the speed call configuration.  For example, say we have a speed call for 2379.  We would need to point it to 741 (the hunt group for the FaxFinder).  The problem is, and I could be mistaken, the DTMF digits do not pass through.  To get around this you have to point the speed call to 741P2379 which forces it to pause and then pulse out the 2379 digits.  This works most of the time; however, sometimes the digits are already pulsed out before one of the modems are available to answer.

I read on here Ralph's solution to use a phantom 5340 with the fax DID's as key line appearances and thus here we are.

3

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 and MultiTech FaxFinder FF440 (Analog)

« on: February 13, 2013, 01:16:49 PM »

Still no luck.  After making this change when all four analog lines are in use I receive busy internally but am able to camp on when dialing in externally.

Is there anything that jumps out at you as not being properly configured?  I've attached a PDF containing screenshots of the entire configuration.

4

Mitel MiVoice Business/MCD/3300 / Mitel 3300 and MultiTech FaxFinder FF440 (Analog)

« on: February 12, 2013, 10:07:06 PM »

We have a block of 100 DID's that are used for dedicated fax lines for employees.  For the purposes of discussion, let's say this range is XXX-2000 to XXX-2099.  We have a 4-port analog FaxFinder connected to the 3300.  The four ports are setup on the 3300 as 712, 713, 714, and 715 respectively.  These are in a hunt group number 741.

The DID's are configured as line key appearances on a "phantom" 5340 and route directly to the 741 hunt group.  Faxing is working as expected...the DTMF digits are passed through to the FaxFinder when one of the four modems answers the call.

Whenever all four lines within the 741 hunt group are busy, calls that come in from outside continue to ring (camp on) instead of receiving a busy signal.

Whenever all four lines within the 741 hunt group are busy, if I call one of the DID's internally (calling extension 2001 for example), I receive a busy signal.

I'm not a telephony guy so I am wondering if this is normal or is there something misconfigured and the calls should not camp on when all four fax modems are busy?

Any pointers are greatly appreciated.  I used Ralph's excellent advise from another thread to get this initial configuration working and am wondering if perhaps I missed something simple.

Thanks!