Messages

1

Mitel Software Applications / Re: UCA Shows Deskphone Active but Offline

« on: August 15, 2014, 08:48:01 AM »

Hello Jacob

this is a known issue with that version of UCA/MAS

design are working on the issue as we speak

Mitel have got the same at a number of sites in the UK

The install i am completing has the same problems


You could try the following

on uca client

delete all numbers from UCA save and close

connect to MAS/UCA and select desk phone to none and save

after saving change desk phone back to correct number and save

log back into UCA client and test

also worth clearing line cache monitor on exit

2

Mitel MiVoice Business/MCD/3300 / Re: identifying forwarded calls.

« on: August 15, 2014, 08:43:15 AM »

there are now options in MCD 7.0 to enable calling number to be displayed on forwarded SIP calls

3

Mitel Software Applications / Re: Resilient NPM

« on: August 03, 2014, 03:33:43 PM »

Also make sure that if the res MCD is on a different subnet you add the required network into the local networks list on the MSL for MAS or Nupoint

4

Mitel MiVoice Business/MCD/3300 / Re: Mitel IVR Reporting

« on: August 03, 2014, 03:32:06 PM »

ralph is correct

the 3300/MCD is not able to provide a report for this type of event

You would need MICC to be able to run reports such as this

also in MICC 7.1 you will also be able to run reports on Hunt groups as well as ACD devices

7.1 is due for GA release september 2014

5

Mitel Software Applications / Re: Contact Centre Agents Issue

« on: July 05, 2014, 01:58:43 PM »

Hello and welcome

what version of MCD and CCM/MICC are you running also what do the agents have installed on their machines i.e. AV,firewalls things like that ?

6

Mitel MiVoice Business/MCD/3300 / Re: Anybody running MCD 7.0 yet?

« on: July 05, 2014, 01:56:27 PM »

We were about to pull the trigger and upgrade our largest customer, until Prairie Fyre tech support told us they are not compatible yet, which conflicts with the 7.0 release notes.

MCD 7.0 is support with MICC 7.0.1.0 this has been confirmed by Mitel/PF

7

Mitel MiVoice Business/MCD/3300 / Ring Group Overflow Issue

« on: March 25, 2014, 04:24:09 PM »

I have got a weird problem

i have got a ring group with 2 members set to ring all which works fine

overflow point for this ring group is another ring group

if i call internal once the timer has been reached the call routes to the overflow point


If i make the call from external via SIP trunk the call just keeps ringing the 1st hunt group

The external call is coming from IVR also i have checked call forward on all COS and all looks ok

Any ideas

8

Mitel Software Applications / Re: CCC won't run after changing IP address of CCM server.

« on: February 24, 2014, 11:15:22 AM »

hello chris ignore my last post i thought you said CCM but i did find this


1. Go to Start > Search and type regedit .  Press Enter to launch the editor.
2. You will need to edit the EnterpriseIPAddress value.  Depending on your client's operating system, this can be in one of two places.

32-bit Windows:  HKEY_LOCAL_MACHINE\SOFTWARE\prairieFyre Software Inc\CCM\Common\
64-bit Windows:  HKEY_LOCAL_MACHINE\Wow6432Node\SOFTWARE\prairieFyre Software Inc\CCM\Common\
3. Right-click the EnterpriseIPAddress object and click Modify.
4. Change the value to the correct IP address, then click OK.
5. Launch Contact Center Client, and allow it to update.

9

Mitel Software Applications / Re: CCC won't run after changing IP address of CCM server.

« on: February 24, 2014, 11:06:13 AM »

Hello Chris

did you use the change ip address wizard on CCC, tools ,management ?

10

Mitel Software Applications / Re: MICC Queue conditions

« on: February 24, 2014, 10:42:06 AM »

hello mate that is a good shout

the customer would like to do this via the MICC/IVR as they make all the changes

11

Mitel Software Applications / MICC Queue conditions

« on: February 24, 2014, 10:19:29 AM »

have got a quick question regarding queue conditions via IVR

I have got a customer that has asked for the following

If there are no agents logged in they want to play a message which is not a problem

If agents are idle , make busy or in work timer they want the call to be placed to the path via a transfer action,

We have tested this and when an agent is in make busy or in work timer the agent is moved into unavailable state on CCC so the call is routed via the no agents action on the IVR


I need to be able to route based on advance agent states not just idle or logged out

thanks in advance

12

Mitel Software Applications / Re: Mitel SRC Licences Query

« on: February 20, 2014, 04:47:47 AM »

MBG base pack does not come with any licenses

you would need to apply licenses for the services required ie sip,teleworker or SRC taps

13

Mitel MiVoice Business/MCD/3300 / Re: Reception/PA phone to ring same time when CEO line rings

« on: January 03, 2014, 01:20:06 AM »

What about using  a DSS/BLF key on the Secs phone of the Mangers number

that way the call will ring on both phones and then she can transfer the call back to him using the same button

14

Mitel Software Applications / Re: Multiple services on single MBG server (SIP proxy and SRC )

« on: January 03, 2014, 01:17:32 AM »

Mitel will only support SRC on a standalone MBG

Having both SIP and SRC on same box can cause problems with speech on recorded calls

Can you explain how it can cause problems? correct me if i am wrong but the ports and interfaces used will be different as far as i know.

As per my last message i have seen it where if the customer is trying to run SRC and SIP on the Same MBG SIP traffic can be seen trying to go via the LAN port not the WAN port

As i said spoke to TAC and they advised that it was not a supported config

15

Mitel Software Applications / Re: Multiple services on single MBG server (SIP proxy and SRC )

« on: January 03, 2014, 01:15:21 AM »

Mitel will only support SRC on a standalone MBG

Having both SIP and SRC on same box can cause problems with speech on recorded calls

Both news to me. I don't see why that would be.

If you check the latest eng guide you will see that it not listed as a supported config

Also after speaking with TAC

As src is only supported in LAN ONLY mode the MBG may sometimes try to send voice traffic for SIP proxy via the lan connection


I have seen this myself and was told by TAC that we must change it