Messages

1

Mitel MiVoice Business/MCD/3300 / Re: MiVB 8 to 10 upgrade path

« on: November 01, 2024, 10:17:10 AM »

10.1 Release Notes
1.   For upgrades from MiVB 8.0 or less, migration tool must be used for MiVB 9.0 or higher upgrade. Note: Migration is not supported to MiVB 10.1. Migrations must be completed to pre 10.1 and then upgraded to 10.1.

That explains why there is no Migration Tool download for 10.1 but there is for 10.0.

2

Mitel MiVoice Business/MCD/3300 / MiVB 8 to 10 upgrade path

« on: October 29, 2024, 08:04:13 AM »

The Migration Guidelines for 10.1 don't explicitly say, but I am inferring that it is possible to go from 8.0 to 10.1 without passing through 9.x on the way. Is that correct?

3

Mitel MiVoice Business/MCD/3300 / Re: QoS with Unmanaged switch

« on: July 26, 2024, 01:03:42 PM »

Maybe? Maybe not? It depends on how heavily loaded your LAN is, which nobody here knows the answer to.
In my experience, LAN bandwidth is very cheap compared to WAN bandwidth. I have never bothered with QOS on the LAN, and focused my attention on managing WAN bandwidth instead.

4

Mitel MiVoice Business/MCD/3300 / Re: DNS or Options 43 settings for Unifi product

« on: July 25, 2024, 11:29:00 AM »

Surely you can just set-inform the Unifi devices and you're done? They then will not care about DNS entries or DHCP options [not certain about the latter - never used option 43 with Unifi].

5

Mitel Software Applications / Re: servicecenter.oaisys.com down

« on: June 19, 2024, 11:28:48 AM »

So basically I picked the worst day to try this on. Typical!

6

Mitel Software Applications / servicecenter.oaisys.com down

« on: June 19, 2024, 04:34:55 AM »

Yes, I know we're well in to MiVCR's eleventh hour. Trying to follow HO5141, it advises the connection to the license server should be working before starting. But https://servicecenter.oaisys.com/oaisysservicecenter.asmx seems to be down and from the logs on an example server, it's been at least a day. Did they pull the plug early?

7

Mitel Software Applications / Re: Oaisys Migration and Rebuild

« on: May 23, 2024, 08:11:05 AM »

In that HO5141, what does this mean?

Prerequisites:
1. Active Internet connection to the MiVCR Licensing Server with a software lock. The license utility will not work if not initially deployed while the connection to the license server is still active.

Does it really mean it should, or shouldn't, be able to reach the license server?

8

MiVoice Office 250/Mitel 5000 / Re: Database Reporting - Extension Lists

« on: January 10, 2024, 12:37:57 PM »

Yep, updating SA&D was the fix.

9

MiVoice Office 250/Mitel 5000 / Re: Database Reporting - Extension Lists

« on: January 10, 2024, 12:18:16 PM »

Yep, those are the defaults, and that's what I have. No members in anything. I will see if there is a newer version of SA&D.

10

MiVoice Office 250/Mitel 5000 / Database Reporting - Extension Lists

« on: January 10, 2024, 09:27:41 AM »

On a system with ~50 extension lists, I would like to export their membership.
You can't do it directly from DB Programming, that I can see, so I am trying Database Reporting. But all I can get, no matter what format I use, is a list of of the lists, not their memberships. Is this the expected behaviour?

11

Mitel MiVoice Business/MCD/3300 / Is DND state propagated across site-site trunks?

« on: October 03, 2023, 12:41:22 PM »

If I have two MiVB systems trunked together [not clustered] over IP, is DND state propagated/respected?

12

Mitel MiVoice Business/MCD/3300 / Re: Voicemail Key

« on: September 07, 2023, 08:58:39 AM »

You can sort the forms alphabetically in the web interface. It is probably better to learn the tree view however, as they are grouped together with some semblance of logic. Allegedly.

13

Mitel Software Applications / Changing staged recording location in MiVCR

« on: September 06, 2023, 07:17:43 AM »

We need to change the staging location for MiVCR in order to decommission some old equipment.
The settings are to Move and purge later.
I have changed the stage destination but when playing back old recordings, it still shows the old staging location.
What can I do to make MiVCR look in the new staging location when playing back old recordings?

14

Mitel MiVoice Business/MCD/3300 / Re: Overflowing a ring group to itself

« on: June 20, 2023, 08:03:10 AM »

I had forgotten about the Call Flow feature.
The mailbox for this ring group does not itself have a call flow configured, but all calls to this group come via an IVR built with a call flow. The call flow just transfers to the ring group, there is no other logic here, but I guess that means the call is already being handled by the voicemail system, hence the call landing in voicemail.

15

Mitel MiVoice Business/MCD/3300 / Overflowing a ring group to itself

« on: June 20, 2023, 07:32:57 AM »

MiVB 9.4
I have a ring group that has been [probabiy inadvertently] programmed with an overflow point of itself.
The call rerouting for it is 1/1/1/All/1, ie just ring here forever.
It has no call forwarding profile.
It has no active features according to locate feature extension.
There is a mailbox with a matching number.
The mailbox forwards to email and the destination address is unique, ie no other mailbox emails there.
From the logs on the mail server I can see that it is definitely MiVB sending these messages.
From the subjects of the emails, I can find the caller numbers in SMDR and see that they rang this group.

So given all the above, how does the system know to send the calls to voicemail?