Messages

1

Mitel MiVoice Business/MCD/3300 / Re: How to reset default an old IP Phone 5207

« on: February 25, 2015, 08:34:33 AM »

Hi X-man,
thanks for your reply.
With this step i don't have the way to restore defaults.

After Hold both volume up\down for 4 second the phone display??
I have a Ip 5207, but after 4 second show only "MAC Address 08:00:0F:....." and after USING STATIC SETTINGS.
No other information display.

If press up volume for about 4 second i can set a static IP, but i don't understand how to restore default!

Thanks!
Steve

2

Mitel MiVoice Business/MCD/3300 / How to reset default an old IP Phone 5207

« on: February 25, 2015, 07:04:38 AM »

Hi,
anyone can help me to restore default settings an old IP PHONE 5207?
Thanks in advance!
Steve

3

Mitel MiVoice Business/MCD/3300 / Ip Console 5500 reason code description

« on: February 24, 2015, 03:56:48 AM »

Hi,
i have an issue with IP Console 5500 connect into an older release software.
I have change the keypad and for 1 month i have no problem, but now in the last 2 days the customer says me that the software of IP console disconnect.
Close the software and reboot the Console, all works fine.
Into log of 3300 i see (when the console disconnect) this information:

17.04.00   Call Control - Maintenance   IP Device   52 (Ext:9)  at location 01 3 01 052 01  The set has been returned to service.
17.03.59   Call Control - Maintenance   SYSTEM SERVICE: Dept 0 now in NIGHT 1 Service.   Reason: 9   Now in service: Console 9.
17.03.59   Call Control - Maintenance   IP Device   52 (Ext:9)  at location 01 3 01 052 01  The set has been returned to service.
16.51.57   Call Control - Maintenance   IP Device   52 (Ext:9)  at location 01 3 01 052 01  The set is out of service due to loss of communication.
16.51.57   Call Control - Maintenance   SYSTEM SERVICE: Dept 0 now in NIGHT 1 Service.   Reason: 11  Now Out of Service: Console 9.

There is a list of reason codes where I can understand the meaning?
Thanks in advance for your support.
Steve

4

Mitel MiVoice Business/MCD/3300 / Re: Mxe Ethernet problem?

« on: December 01, 2014, 10:20:32 AM »

Hi,
with DMBS CHECK FULL we don't see any problem:

DBMS info: Lab Default DB is off                                               
DBMS CHECK has commenced.                                                       
DBMS info: DBMS_INITIALIZED is on                                               
DBMS info: Journal is on                                                       
DBMS info: Debug is off                                                         
DBMS info: Cab: 20 Dim: 17 Traffic: 20                                         
DBMS info: DBMS CHECK scheduled for 2014-DEC-02 05:00:00.00 .                   
DBMS info: DBMS CHECK completed 2014-DEC-01 05:06:26.00 .                       
0 view error(s), 0 table error(s) detected.                                     
Machine Variant: IP                                                             
Installation ID: xxxxxxxxx                                                   
Time           : 2014-DEC-01 16:09:54.00    MON                                 
Plane          : A - active                                                     
File Redundancy: enabled                                                       
Mate Link      : manbusy                                                       
                                                                               
View:   1  cor               Tuples (Max):  32767   (Current):     64           
View:   2  cos               Tuples (Max):     96   (Current):     96           
View:   3  fac               Tuples (Max):  32767   (Current):    114
.....
.....
View: 192  vid_acdx_group_i  Tuples (Max):    999   (Current):      0           
View: 193  vid_acdx_group_d  Tuples (Max): 149850   (Current):      0           
Internal level audit starting.                                                 
DBMS info: DBMS CHECK completed 2014-DEC-01 16:18:03.00 .                       
Internal level audit finished successfully.                                     
0 view error(s), 0 table error(s) detected.


Thanks.
Stefano       

5

Mitel MiVoice Business/MCD/3300 / Mxe Ethernet problem?

« on: December 01, 2014, 09:54:45 AM »

Hi,
we have an Mxe with old release software MCD 4.0 SP4 with problem.
The system while running smoothly becomes unreachable. With Explorer and with telnet we don't have a way to connect it.
Only way to reconnect is a manual reboot.
After reboot all works fine.

Into log we see for a lot of times this record (category MSG)
MsSetLastError()->041 RC_MS_QUEUE_FULL     Message System queue is full     QueueName =Io2kMessage System queue is full
MsSetLastError()->027 RC_MS_ENQUEUE_ITEM_FAILED     Message System failed to append a message to its queue     QueueName =Io2kMessage System failed to append a message to its queue

And this log (category Call-Control)
DTRNKMON File Open Failure.  Context 10. File System Result: Device timeout           
DTRNKMON File Open Failure.  Context 20. File System Result: Device timeout       
DBMS - DBREFUTIL  Function : Save_Pages_On_FileOperation : End_Transaction     File : transientReturn Code : Device timeout

Any idea?
Thanks to all.
Stefano

6

Mitel MiVoice Business/MCD/3300 / Re: Voice Mail message indicator on 5224 IP

« on: November 18, 2014, 06:00:19 AM »

Thanks Sarond!
Into Call Coverage Service Form (voice mail tab) there insn't a HG Voice Mail. Now with the correct Hunt Group VM all works fine!

Stefano

7

Mitel MiVoice Business/MCD/3300 / Re: Voice Mail message indicator on 5224 IP

« on: November 17, 2014, 10:19:00 AM »

Hello Ralph,
if I pick up up the phone and I press the letter key that is flashing display "Not Allowed."
I remember before, I was pressing transferred directly to voice mail associated with the phone.
But now, when i hit this button the phone dispay "No Message"...
Any idea?

Thanks
Stefano

8

Mitel MiVoice Business/MCD/3300 / Voice Mail message indicator on 5224 IP

« on: November 17, 2014, 08:51:51 AM »

Hi,
before upgrade when i receive a Voice Mail, my IP Phone 5224 blink a letter button that advise me for a vm message.
When i press the letter button, the telephone transfer me direct into HG Voice Mail.
Now, when i press the blink letter button, the phone display "NO MESSAGE".
But if i call the HG Voice Mail, all works fine.
I have check all in the system, but i don't understand where is the problem.
Someone can help me?
Thanks.
Stefano

9

Mitel MiVoice Business/MCD/3300 / Re: E1 Pri Layer 1 status: blue

« on: October 27, 2014, 01:04:25 PM »

Thanks! As i Think it seems a router carrier problem...
Stefano

10

Mitel MiVoice Business/MCD/3300 / Re: E1 Pri Layer 1 status: blue

« on: October 27, 2014, 09:24:56 AM »

Hi x-man, netsync is plid of PRI with 500 slip rate.
Thanks
Stefano

11

Mitel MiVoice Business/MCD/3300 / Re: E1 Pri Layer 1 status: blue

« on: October 27, 2014, 05:55:10 AM »

Hi, with the command DTS READ X LAST 12 i don't see any error or problem.
In attachment the E1 card view, where I have seen no problems.
The only thing is that the majority of outgoing calls after 20 minutes start to have problems with voice quality.
The voice becomes metallic and highly disturbed to have to tear down the call.
After making hangup of outgoing call, problem is solved, but after 20 minutes still the same.
Any idea? It seems solely related to outgoing calls.
Thanks
Stefano

12

Mitel MiVoice Business/MCD/3300 / E1 Pri Layer 1 status: blue

« on: October 24, 2014, 10:25:19 AM »

Hi
i have a customer that have only one E1 PRI.
At this moment, we don't see problem, but when we try a EDT SHOW LINK STATUS PRI we see:

PRI Logical link number: 1
Layer 1 Status:  BLUE
Layer 2 Status:  UP
Interface Activated: TRUE

Can anyone says me, if this information (layer 1 status: Blue) can make a problem?
Standard state of PRI is Layer 1 Status: Green, but at this moment the customer does not report any problem.
It could be a Dual PRI Card? Or, as i think a carrier pbx problem (syncronization ??).

Thanks in advance.
Stefano

13

Mitel MiVoice Business/MCD/3300 / Mitel 3300 MCD 4.2 with SIP Trunk Asterisk - Automatic Outbound call signaling

« on: July 22, 2014, 04:51:58 AM »

Hello everyone,
I need help on a problem on outgoing calls via SIP Trunk.
I created a sip trunk with 15 contemporary connecting Mitel 3300 MCD 4.2 with Asterisk system.
Everything works fine. But making an outgoing call the Mitel 3300 provides immediately CONNECT. This may be fine on outgoing calls manuals. On outbound calls made ​​automatically by the system asterisk, if I have the CONNECT instant the system is not able to understand if the called number has answered the call or not.
Do you have any help that I can give? Need to change some parameter in the SIP Peer Profile for this type of problem?
Any help is appreciated!
Thank you

This is my SIP Peer Profile:
Calling Line ID Options
  Default CPN       
  CPN Restriction   No   
  Public Calling Party Number Passthrough   No   
  Use Diverting Party Number as Calling Party Number   No   
 
 
Authentication Options
  User Name       
  Password   *******     
  Confirm Password   *******     
  Authentication Option for Incoming Calls   No Authentication   
  Subscription User Name       
  Subscription Password   *******     
  Subscription Confirm Password   *******     
 
 
SDP Options
  Allow Peer To Use Multiple Active M-Lines   No   
  Allow Using UPDATE For Early Media Renegotiation   No   
  Avoid Signaling Hold to the Peer   No   
  Enable Mitel Proprietary SDP   Yes   
  Force sending SDP in initial Invite message   No   
  Force sending SDP in initial Invite - Early Answer   No   
  Limit to one Offer/Answer per INVITE   No   
  NAT Keepalive   No   
  Prevent the Use of IP Address 0.0.0.0 in SDP Messages   No   
  Renegotiate SDP To Enforce Symmetric Codec   No   
  Repeat SDP Answer If Duplicate Offer Is Received   No   
  RTP Packetization Rate Override   No   
  RTP Packetization Rate   20ms   
  Special handling of Offers in 2XX responses (INVITE)   No   
  Suppress Use of SDP Inactive Media Streams   No   
 
 
Signaling and Header Manipulation Options
  Allow Display Update   No   
  Build Contact Using Request URI Address   No   
  De-register Using Contact Address not *   No   
  Disable Reliable Provisional Responses   Yes   
  Disable Use of User-Agent and Server Headers   No   
  Enable sending '+' for E.164 numbers   No   
  Force Max-Forward: 70 on Outgoing Calls   No   
  Ignore Incoming Loose Routing Indication   No   
  Use P-Asserted Identity Header   No   
  Use P-Preferred Identity Header   No   
  Use Restricted Character Set For Authentication   No   
  Use To Address in From Header on Outgoing Calls   No   
  Use user=phone   No   
 
 
Timers
  Registration Period   3600   
  Registration Period Refresh (%)   50   
  Session Timer   90   
  Subscription Period   3600   
  Subscription Period Minimum   300   
  Subscription Period Refresh (%)   80   
 
 
Key Press Event Options
  Allow Inc Subscriptions for Local Digit Monitoring   No   
  Allow Out Subscriptions for Remote Digit Monitoring   No   
  Force Out Subscriptions for Remote Digit Monitoring   No   
  Request Outbound Proxy to Handle Out Subscriptions   No   
  KPML Transport   default   
  KPML Port   0

14

Mitel MiVoice Business/MCD/3300 / Info about NSU PRI Upgrade database from ICP 9.0 >> MCD 4.0 SP4

« on: March 31, 2014, 09:33:51 AM »

Hi, i need to upgrade Mitel 3300 Mxe with 2 PRI connected into 3300 Universal NSU.
The correct procedure says that i need to upgrade the 3300 with full install from 9.0 to MCD 4.0 SP4.
After upgrade the NSU will upgrade automatically with the new firmware.
Questions: when the 3300 Mxe upgrade the Universal NSU with the new firmware, the Database PRI into NSU is deleted?

Is there a way to connect sull'NSU before upgrading the firmware to make a database backup of the ICP version 9.0 and then load DB file and a convert the database to version 4.0 SP4 MCD with IMAT ??
Any suggestion is appreciated!
Thanks in advance!
Stefano

15

Mitel MiVoice Business/MCD/3300 / Mitel 3300 Mxe - MCD 5.0 - How to download a Music On Hold file

« on: March 19, 2014, 11:44:38 AM »

Hi all,
is there a way to retrieve\download an old music on hold .wav file with an ftp client?
I need to upload a new music on hold into position 0 (MOH) but with this i need to rewrite this file.
Or, how i can upload a new music on hold in position 2 and play this with MOH embedded ?

Thanks in advance to all!
Stefano